Business ProfileforUnified Life Insurance Company

On 4/9/24, (3:34 PM, CST) I called (732) 440-8807, the customer service line for Unified Health/Multiplan, to cancel my insurance plan because I purchased other insurance. The first representative I spoke to stated she would place a “Cancellation Request” on my account, but I would need to speak to a customer service representative to finalize cancellation of the plan and transferred me to ****** who asked why I wanted to cancel the plan. I explained that I was not happy with the coverage after attempting to use the benefits. He demanded to know what hospital I went to. I told him I did not want to see how this was relevant. He said unless I discussed this, he would not cancel my plan. I ended the call and attempted the call again at 3:46PM, CST. Again, I spoke to a first level rep who stated he would enter the “Cancellation Request” as he did not see the original one. Immediately, at 3:50PM, I received an email “Cancellation Request Received”. I was then transferred to another customer service representative who again asked why I was cancelling my plan. I let him know I am no longer interested in the plan. He stated “You will have to talk about it. This is your health insurance and it’s not like returning a t-shirt”. As with the other representative, when I refused to provide information about my new insurance carrier, he became increasingly argumentative, threatening and refused to cancel the plan. I again ended the call. Afterwards, I realized they fraudulently drafted my card for the equivalent of one months premium. I had been with this company since January 2023 and my premium was never drafted on the 10th of the month, but always on the 12th. I have filed a fraud claim with my bank as a result of this charge. On 4/10/2024 (3:46PM, CST), I received a call from the “Customer Service Department” ************** and the representative stated he was aware I wanted to cancel my plan and demanded to know why I made the decision. I told him I was not willing to discuss this further. The representative said I would need to give an explanation or my plan would not be cancelled. I told him this was harassment at this point.