Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Zurich North America has 77 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforZurich North America

    Insurance Services Office
    BBB accredited business
    Looking for more information? Access the headquarters listing for Zurich North America
    Read more
    The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

    At-a-glance

    Customer Reviews

    1.36/5stars

    All customer reviews and complaints are handled by the BBB where the company is Headquartered or a central customer processing location.

    Average of 107 Customer Reviews

    Customer Complaints

    173 complaints closed in last 3 years

    72 complaints closed in last 12 months

    All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

    BBB Rating & Accreditation

    Accredited Since: 12/12/2017

    Years in Business: 111

    This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

    View HQ Business Profile

    Overview

    Zurich North America is one of the largest providers of insurance solutions and services to businesses and individuals. Our customers represent industries ranging from agriculture to technology. Zurich North America is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Read more at www.zurichna.com/services/about-zurich.


    Products & Services

    Accident and health, Captives, Casualty, Environmental, Life and absence management solutions, International, Management liability, Political Risk, Private equity, Professional liability, Programs, Property, Cybersecurity and privacy, Strategic risk solutions, Surety, Trade credit, Umbrella, Wholesale & surplus , Workers' compensation

    Business Details

    Location of This Business
    7045 College Blvd Ste 800, Overland Park, KS 66211-1523
    Headquarters
    1299 Zurich Way, Schaumburg, IL 60196-5870
    BBB File Opened:
    3/1/1949
    Years in Business:
    111
    Business Started:
    1/1/1913
    Business Started Locally:
    1/1/1913
    Business Incorporated:
    8/13/1992
    Accredited Since:
    12/12/2017
    Type of Entity:
    Corporation
    Number of Employees:
    53000
    Alternate Business Name
    • Zurich Direct Markets
    • Zurich Agency Services, Inc.
    • Zurich American Insurance Company (ZAIC)
    Business Management
    • Ms. Susan B. Kendziora, Vice President
    • Ms. Kathleen Savio, President
    Contact Information

    Principal

    • Ms. Kathleen Savio, President

    Customer Contact

    • Ms. Susan B. Kendziora, Vice President

    Local BBB

    BBB of Midwest Plains

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.