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          Anthony Plumbing, Heating, Cooling & Electric has 1 locations, listed below.

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            Business ProfileforAnthony Plumbing, Heating, Cooling & Electric

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.59/5stars

            Average of 197 Customer Reviews

            Customer Complaints

            16 complaints closed in last 3 years

            6 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/31/2005

            Years in Business: 73

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Anthony Plumbing, Heating, Cooling & Electric provides plumbing, air conditioning, furnace and electric sales, service and repairs for residential and commercial customers. See company's website for a complete list of products and services.

            Business Details

            BBB File Opened:
            7/11/1994
            Years in Business:
            73
            Business Started:
            1/1/1951
            Business Started Locally:
            1/1/1951
            Date of New Ownership:
            1/1/2007
            Business Incorporated:
            1/5/1997
            Accredited Since:
            8/31/2005
            Type of Entity:
            Corporation
            Alternate Business Name
            • Anthony Plumbing, Heating & Cooling
            Business Management
            • Mr. Steve Burbridge, Owner
            • Ms. Kim Westhoff, Director of Field Marketing
            • Mr. Kent Gurske, Vice-President
            Contact Information

            Principal

            • Mr. Steve Burbridge, Owner

            Customer Contact

            • Ms. Kim Westhoff, Director of Field Marketing
            Additional Contact Information

            Fax Numbers

            • (913) 384-4120
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/30/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On Tuesday, it is now Friday, our heat exchanger was found to have holes in it during our fall maintenance appointment. These holes render our furnace unusable and unsafe. I have many questions and concerns, and I have been unable to get a call or email back for nearly 2 business days. We have been faithful ASAP members since July 2013, and we have done faithful maintenance on our systems with ******* for which ******* installed in July 2013. *******’s behavior is not only unprofessional, it is unsafe and completely unacceptable. I've outlined these concerns in the attached document.
            Read More

            Customer Reviews

            197 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jon S

            01/26/2024

            $718 plus tax for a Wax Ring and to reset toliet. Strongly recommend NOT using Anthony Plumbing. Keep in mind, that is the regular Monday thru Friday business hour rate, not an after hours emergency or weekend rate. Had a toliet that was leaking from the base. Put out a request on Yelp. Two general handyman came back almost immediately. But wanted to go with a licensed plumber. Anthony's came back, no quote provided, saying to call. That should have been the first warning. Ended up making an appointment. $120 for them to show up(this is added to the price, not included if you use their services) . After I had to call when they no showed, due to a office error. Should have been second warning. Needed to get this resolved, so went ahead and had the come out. Once on site, quoted $718 plus tax. This included a $10 part and less than an hour of work. Now I should have said No, but wanted to get this resolved. So reluctantly went ahead with the repair. Plumber (Tristan) was nice, knowledgeable but said he had no control over prices, though agreed the $718 plus tax was very high. The work was performed without issue, so I don't fault Tristan. But this price is simply too high for a $10 part to be replaced. Bottom line. I will never do business with Anthony's Plumbing again, the only exception is if there is an issue that falls under warranty. I would recommend others to look for another plumber than Anthony's. I am extremely dissatisfied with the price and response from Anthony's. They will also try to sell you on their ASAP service, pitching that you'll save 10%, and you'll get a quicker response time.s If you do the math, you'll that it is a Rip Off, just like $718 to replace a $10 wax ring. Anthony's had a chance to remedy this before I posted the review and chose to stand by their pricing for less than an hour of work.

            Anthony Plumbing, Heating, Cooling & Electric Response

            01/30/2024

            Jon, our technicians are trained to present options and solutions for the needed repairs. Thenn, they will offer upfront pricing that way the client knows exactly what their investment will be.

            You agreed to the price, we completed the work, and you signed that you were satisfied with the completed work.

            Though we regret your experience, we would welcome you to call us to further discuss a fair and reasonable resolution to this review.

            Thank you!

             

            Local BBB

            BBB of Midwest Plains

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