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          Window World of Davenport has 1 locations, listed below.

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            Business ProfileWindow World of Davenport

            Windows
            BBB accredited business

            Contact Information

            2406 W Kimberly Rd

            Davenport, IA 52806-3422

            (563) 323-7313

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 7/1/2013

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            2406 W Kimberly Rd, Davenport, IA 52806-3422
            BBB File Opened:
            6/24/2013
            Years in Business:
            18
            Business Started:
            1/1/2006
            Business Incorporated:
            3/2/2012
            Accredited Since:
            7/1/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Lorri Seastrand, Owner
            • Rudy Seastrand, Owner
            Contact Information

            Principal

            • Lorri Seastrand, Owner

            Customer Contact

            • Lorri Seastrand, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/04/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Window World representative visited our church March 6, 2022 to measure to obtain an order for windows. The contract states the windows would arrive in 5-6 weeks. I was informed some of the windows were a special order and would take 12 weeks. I paid for the windows in full on March 6, 2022. Part of the windows were installed in the late summer of 2022. After another 3 months of waiting for the final windows to be installed, I began contacting Window World for the status of the installation of the windows. On November 11, 2022 I was informed the windows were in their facility and the job would be scheduled. On February 1, 2023 I followed up again, and again was told it was a scheduling issue. I was given the direct phone number to the installer. Upon contacting him, he said he would be contacting me soon to schedule the install. On April 11, 2023 I contacted Window World and requested a refund due to breach of contract . The Representative assured me, I would be contacted soon for the installation. On May 2, 2023 I contacted Window World to again request a refund due to breach of contract. They stated the installer would be contacting me. On May 2, **************************** to schedule the install for May 4, 2023. The installer arrived May 4, 2023 at 8:30 AM, around 8:35 AM he informed me that they could not install the windows due to the interior access point and they did not have a ladder large enough to reach the windows. Then he alleged our church sign impeded their ladder being placed to install the windows. I requested a refund, he stated they could not give me a refund because the company would lose the money on the window because it was a special order.
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            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Tom W

            11/29/2023

            We met with an estimator on July 19th, 2023 and secured a bid for replacing 4 windows and 1 door. The estimator was very professional and easy to work with. We received approval from the funding source to complete the work for this low-income client on August 30, 2023. They stated they could not get the door until spring time, so we made a down payment for the windows. When we asked for insurance and more information about their company, they backed out of the deal We did not receive our down payment back until we demanded a refund. I do not recommend working with them. Something just seems off with the way the company if managed.

            Window World of Davenport Response

            12/12/2023

            We apologize that we were unable to move forward with the customer's organization and their demand for documents. We supplied the **9 within hours of receiving the request for it. After the fact they requested additional information such as, but not limited to, a certificate of insurance that named them as an additional insured. Our insurance company told us this would entail additional costs and they would not recommend doing so. The refund check was cut the morning after an email to ******************** stated we were canceling the contract. The email was on November 21, the check was cut on November 22. There was no demand for a refund check. A call was made to a woman named ******** telling her the check was in the mail. It was, however, the day before the Thanksgiving holiday so it probably did not reach them until the following week.

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            BBB serving Greater Iowa, Quad Cities, and Siouxland Region

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