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          Find a Location

          Home Warranty of the Midwest, Inc has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileHome Warranty of the Midwest, Inc

            Home Warranty Plans
            Multi Location Business
            BBB accredited business

            Contact Information

            303 S 2nd Ave

            Rock Rapids, IA 51246-1534

            Visit Website
            (877) 977-4949

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            Customer Reviews

            3.28/5

            Average of 92 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            92 complaints closed in last 3 years

            22 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/25/2011

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Home Warranty of the Midwest, Inc has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              303 S 2nd Ave, Rock Rapids, IA 51246-1534
              BBB File Opened:
              1/17/2005
              Years in Business:
              24
              Business Started:
              11/18/1999
              Business Incorporated:
              11/18/1999
              Accredited Since:
              4/25/2011
              Type of Entity:
              Corporation
              Alternate Business Name
              • Home Warranty
              Business Management
              • Jane Freidinger, CEO
              Contact Information

              Principal

              • Jane Freidinger, CEO

              Customer Contact

              • Jane Freidinger, CEO
              Additional Contact Information

              Fax Numbers

              • (866) 977-4949
                Primary Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Home warranties

              Customer Complaints

              92 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/14/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              In January we noticed the furnace wasn't heating our home properly. I called home warranty and they promptly sent someone to diagnose the issue. The furnace had a heating element burn out. The problem was the part could not be ordered. Due to this, **************** said the furnace needed a new heat pump and air handler. Home warranty said they would only pay for the cost of a new heating element, which couldn't be ordered or repaired and was nowhere near the cost of a heat pump and air handler. I spoke to a supervisor who was rude and condescending. Home warranty was going to pay $650, but the supervisor then back tracked and said they would only pay $300. **************** quoted me at $7600. We have had this warranty for 5 years and never filed a claim until recently. We felt the agreement was in good faith, but it turns out we were wrong!
              Read More
              Read 91 More Complaints

              Customer Reviews

              92 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Geraldyne T

              04/16/2024

              I called home warranty and didn't have tonwait on hold or get ******* around. Appliance was *********** away. Highly recommend.

              Home Warranty of the Midwest, Inc Response

              04/17/2024

              Appreciate you sending a review. We aim for efficient, friendly service and are thankful for the service contractors who take care of our clients as well! Honored to serve.
              Read 91 More Customer Reviews

              Local BBB

              BBB serving Greater Iowa, Quad Cities, and Siouxland Region

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