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Find a Location

Collegiate Housing Services, Inc. has 1 locations, listed below.

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    Business ProfileforCollegiate Housing Services, Inc.

    Housing Authority
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/27/2010

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    CHS provides off-campus housing programs for students attending college. Our options include: a turn-key Shared Student Housing program and an apartment locating service. Our housing provides furnished rooms to make things easier. 

    Business Details

    Location of This Business
    5175 E 65th St, Indianapolis, IN 46220-4816
    BBB File Opened:
    5/22/2008
    Years in Business:
    36
    Business Started:
    1/1/1988
    Business Incorporated:
    5/15/1991
    Accredited Since:
    8/27/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. David Neal, President
    • Mr. Bryan Somers, Marketing Director
    • Mr. Tim Wade, Vice President
    • Mr. Adam Neal, Company Contact
    Contact Information

    Principal

    • Mr. David Neal, President
    • Mr. Bryan Somers, Marketing Director

    Customer Contact

    • Mr. Bryan Somers, Marketing Director
    • Mr. Adam Neal, Company Contact
    Additional Contact Information

    Fax Numbers

    • (317) 920-2608
      Primary Fax

    Phone Numbers

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/27/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    Our son attended college in ******** ***** where he had an apartment through collegiate housing services. He graduated in October 13th, 2023. He turned in his keys to the apartment and left. There were two roommates still there when he left. In January 2024 I received a letter from a collection agency stating we owed $358 to collegiate housing services. They state it was from a lease. I stated we always paid in full. I called the representative in ***** who stated they emailed me on December 27th, 2023. I asked for them to wait so I can see if I did receive the email. In fact there was one sitting in my in box from a *********************, I didnt open it as I didnt know this person. Collegiate housing refused to work with me now. The collection agency stated they couldnt do anything either. So I was sent an email 75 days after my son left the apartment and two weeks later was turned over to a collection agent. And now neither party is willing to do anything about this?! Very frustrating. This is not why I gave 20 years to the ************* How can folks just do things like this? I would like answers, since collegiate housing is refusing to talk to me, maybe they will through this forum.
    Read More

    Customer Reviews

    12 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Beth W

    1 star

    02/11/2024

    If there was a zero rating I would have choosen it. Save yourself from a painful experience and find your own housing. We were never able see the apartment until move in day with a car full belongings. My daughter and her roomate moved in to go to school and out 3 weeks later. Her apartment was cockroach invested and they did nothing. We went to the person in charge the first day and they said extermination would be done right away and it did not happen. They said the girls would have to remain there with they did repeated scheduled exterminations over time (there were big ones and babies everwhere). This would have been bad for health as well as you can't have anything in the cabinets during extermination, so they really would not be able to live there. They would promise to call back, but would not. After all this, and filing the papers they asked for for early termination, for "living there for two weeks" they wanted two months rent and an $1,800 dollars early termination fee, They were essentially saing "stay in a cockroach infested place and pay us over $3,000." We easily lost that in having them eat out everynight, and eventually having to have them stay in a hotel due to the filfth. We tried calling coorporate, but got shut down at everystep. We were told because they had the keys they were considered moved in. There was trash all over the grounds, the dumpsters are overflowing and the air vents were filfthy. Inch thick dust on the ceiling fan and moldy food and cockroaches in the fridge. The roomate situation with the other roomates is too concerning to discuss, but I will say I felt my daughter and her roomate were not safe. I feel Collegiate housing does not care about studenst or health and will milk every fee possible. There are endless reviews the same as mine, so I do not know why they are able to continue this practice.

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