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          Collegiate Housing Services, Inc. has 1 locations, listed below.

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            Business ProfileforCollegiate Housing Services, Inc.

            Housing Authority
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 12 Customer Reviews

            Customer Complaints

            17 complaints closed in last 3 years

            6 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/27/2010

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            CHS provides off-campus housing programs for students attending college. Our options include: a turn-key Shared Student Housing program and an apartment locating service. Our housing provides furnished rooms to make things easier. 

            Business Details

            BBB File Opened:
            5/22/2008
            Years in Business:
            36
            Business Started:
            1/1/1988
            Business Incorporated:
            5/15/1991
            Accredited Since:
            8/27/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. David Neal, President
            • Mr. Bryan Somers, Marketing Director
            • Mr. Tim Wade, Vice President
            • Mr. Adam Neal, Company Contact
            Contact Information

            Principal

            • Mr. David Neal, President
            • Mr. Bryan Somers, Marketing Director

            Customer Contact

            • Mr. Bryan Somers, Marketing Director
            • Mr. Adam Neal, Company Contact
            Additional Contact Information

            Fax Numbers

            • (317) 920-2608
              Primary Fax

            Phone Numbers

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/06/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            When I first moved in, the apartment was filthy. Walls, bathrooms, my bedroom, ceilings, fans, furniture, everything was dirty. I cleaned the place myself, and later I was told to move into a different apartment with less than a weeks notice. Then I was charged 400 dollars for items I left behind and the overall condition of the apartment, despite the fact I removed the items later that day and I left the place in a better condition than it originally was. I was also charged 300 dollars for a new mattress because there was a "stain" that I was able to remove with a paper towel and water. This was a mattress that the previous student had slept on naked without bedsheets, but the cost of replacing the mattress fell onto me.The second time I moved out, I made sure to clean thoroughly. Got everything out, cleaned my room, bathroom, and the common area, because I knew I would be charged for messy common areas. And I check my balance to see I owed them **** dollars. They charged me 600 dollars of cleaning fees, and a WHOLE MONTH OF RENT. They sent me a notice to vacate which I signed, but then I was told I didn't give them enough "heads up" to change my lease, despite them being able to change my lease on short notice without a problem before, and them telling me to be out by that date. And when I checked to see what the "cleaning fees" were, I saw that the inspection was done a week after I had moved out. There were 4 other boys living in that apartment, so of course by the time they had done the inspection, there dishes in the sink, crud in the shower and toilets, stuff all about the common area, someone left their bong out so I was charged for paraphernalia, the blinds that were broken when I moved in, all things I was charged for, all because they can. They take money from students because they know none of them have the resources to fight. These guys are crooks, I'm shocked they have an A+ rating by the BBB.I emailed the inspection report because it was 18MB
            Read More

            Customer Reviews

            12 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Beth W

            02/11/2024

            If there was a zero rating I would have choosen it. Save yourself from a painful experience and find your own housing. We were never able see the apartment until move in day with a car full belongings. My daughter and her roomate moved in to go to school and out 3 weeks later. Her apartment was cockroach invested and they did nothing. We went to the person in charge the first day and they said extermination would be done right away and it did not happen. They said the girls would have to remain there with they did repeated scheduled exterminations over time (there were big ones and babies everwhere). This would have been bad for health as well as you can't have anything in the cabinets during extermination, so they really would not be able to live there. They would promise to call back, but would not. After all this, and filing the papers they asked for for early termination, for "living there for two weeks" they wanted two months rent and an $1,800 dollars early termination fee, They were essentially saing "stay in a cockroach infested place and pay us over $3,000." We easily lost that in having them eat out everynight, and eventually having to have them stay in a hotel due to the filfth. We tried calling coorporate, but got shut down at everystep. We were told because they had the keys they were considered moved in. There was trash all over the grounds, the dumpsters are overflowing and the air vents were filfthy. Inch thick dust on the ceiling fan and moldy food and cockroaches in the fridge. The roomate situation with the other roomates is too concerning to discuss, but I will say I felt my daughter and her roomate were not safe. I feel Collegiate housing does not care about studenst or health and will milk every fee possible. There are endless reviews the same as mine, so I do not know why they are able to continue this practice.

            Local BBB

            BBB Serving Central Indiana

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