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Business Profile

Burglar Alarm Systems

Bulldog Security Services, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Bulldog Security Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bulldog Security Services, LLC has 4 locations, listed below.

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    Customer Review Ratings

    3.89

    Average of 35 Customer Reviews

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    Review Details

    • David W

      Date: 07/23/2025

      Operates like a criminal organization rather than a company. Willing to say any number of lies to get your money. They haven't processed my cancellation after two months. It's not even worth interacting with them since they their "customer service" is your enemy. I simply had to dispute the charges with my credit card company instead.

    • Patricia C

      Date: 05/31/2025

      The associate was very helpful and very professional, and provided all the information and training among the installation equipment.

    • Andrew P

      Date: 03/08/2025

      The sales representative and the technician were extremely helpful, patient, and thorough in explaining everything to us. They were both professional and well versed in their field.

    • Shemika M

      Date: 01/05/2025

      ADT (via Bulldog Security )Has installers in the field who are committing fraud! A man came to my home to install my system. After he put the wall panel up he told me that I could not get cameras because I had Verizon internet. Shouldn’t he have asked that question before he even came out? Or before he put up the wall panel? I told him that it would be pointless then. Why would I need ADT without any cameras? He continued trying to upsell me, even after knowing that the system would not work with Verizon. He stated that all he needed was a part and to do some research and he’d be back the following week. He never came back. I called him and he kept reiterating that there was no part and that we can’t get cameras because we have Verizon. He threw this panel on our wall along with a few chimes on our door and left. He knew that system would not work! He simply just wanted to get paid off of the install. ADT has been trying to charge us since the day after he left. He also told us that our previous systems company was being sued. Welp! Come get the bs out of my home and cancel this contract or ADT will be joining them sir!

      Bulldog Security Services, LLC

      Date: 01/14/2025

      Hi Ms. ********, Thank you for taking the time to speak with our Customer Service Manager Morgan today. The root cause of the issues stemmed from Verizon internet service not being able to support the ADT monitored cameras. The Installer explained that the only way to resolve the issue would be to change your internet providers which many of our customers elect to do. Your Technician got the Install started by connecting the panel and window/door sensors, leaving the cameras onsite to install once a resolution reached. We understand you’ve elected to cancel your services as you’d prefer to keep your current internet and we were happy to oblige. Your account is being cancelled and any early termination fees waived. Glad we could come to a resolution that you’re happy with. Thanks for working with us!

    • Chris B

      Date: 12/03/2024

      So, 3 months ago I was pressured into an alarm system by a door to door salesperson. That is fine. I needed an alarm. Fast forward 3 months. Have not had a fully functioning alarm system since it was installed. Today I finally had enough of the errors and was not able to use my alarm as designed. I called ADT. Bulldog is NOT ADT but a sub contractor. Today I asked for them to come get their equipmenmt because I am not paying for a non performing system.
      Needless to say the people at Bulldog Security Services, LLC have no power and have the customer service skills of a gnat. Tried calling management, they would not connect me.
      Stay away from this company. Worst customer service ever!!!

      Bulldog Security Services, LLC

      Date: 12/09/2024

      Hi Christopher, thanks for taking the time to share your feedback with us. Bulldog is the #3 ADT Dealer in the US and all of our uniforms, paperwork and communications proudly showcase the ADT Authorized Dealer logo. We do proactively distinguish between the two upon introduction, my sincere apologies you felt you were misled. In regards to your alarm issues, you informed us of issues in September and we had an Installer address/resolve onsite 9/10/2024. The next time we heard from you was December 3, 2024. I wish you had contacted us sooner as we could have resolved your issues right away, we were completely unaware you were unhappy. I’ve notated that you would like to speak to a Supervisor regarding your cancel options. You can expect someone to reach out within 24 hours. Again, thanks for bringing to our attention and we look forward to coming to a simple, quick resolution.

    • Michelle N

      Date: 11/04/2024

      The sales representative and the technician were extremely helpful, patient, and thorough in explaining everything to me. They provided valuable advice and emphasized the importance of having the ADT security system for my family’s safety and mine. I decided to go ahead with the installation for the peace of mind it offers. I feel especially secure with the key fob, as I can keep it with me at all times in case anything happens, no matter where I am. Steven and Jason were both professional, kind, and excellent in their work.

      Bulldog Security Services, LLC

      Date: 11/05/2024

      Michelle, Thanks so much for taking the time to share your feedback. Being family owned, we take great pride in customer excellence. We are so thrilled to hear you enjoyed your experience us and found your account team to be professional, kind and "excellent". We'll be sure to share your review internally so they get recognized for their stellar service. Thanks again, enjoy the peace of mind a protected home provides!

    • Crystal I

      Date: 10/30/2024

      Horrible service, didn't get what I expected, I told them to take with them everything they installed, the installer said no that he wasn't there to uninstall he was only there to install. Then when I called the following day they tried to charge me. A Cancelation fee when I never set any service up through the any app or anything and you'd the technician to take everything with him. Finally they came back out to uninstall everything and left not only a hole but exposed wires in my wall. We just bought this house and they damaged the wall. I would advice not to have Bulldog install anything for you, there customer service is horrible.

      Bulldog Security Services, LLC

      Date: 11/05/2024

      Hi Ms. ******, thanks for your feedback. Though we strive for customer excellence, sometimes we miss the mark. We are sincerely sorry for the frustration you’ve experienced. I’m glad you were able to speak with your Account Manager post- Install to clear up confusion and to get your account cancelled. I do apologize the Tech could not remove at time of install, he was simply following protocol. As reiterated by the BDS team, you were not charged a cancellation fee as your cancellation was within the appropriate cancel window. In fact, we never charged you for the agreed upon activation fee either given your intent to cancel right after install. If you are seeing any transactions, I encourage you to call our billing team 832.585.0725 and we can help get to the bottom of it. Lastly, though we are not responsible for holes left upon equipment removal, we certainly don’t want to leave exposed wires. I understand our Installation leadership team scheduled an appointment to come out 11/4/2024 to perform clean-up and put a wall plate over it but you elected to cancel that appointment. I understand your husband addressed it. Please know we are standing by should you change your mind, we do apologize for that added inconvenience.

    • Cheryl O

      Date: 09/16/2024

      Fixed all issues and very courtesy and professional. Explained how to use equipment

      Bulldog Security Services, LLC

      Date: 09/18/2024

      Hi Cheryl! Thank you so much for taking the time to share your feedback. We're thrilled you enjoyed your experience with our team and found them courteous, educational and professional. We're family-owned and that's exactly what we strive for! We'll be sure to share your review internally so your Installer gets recognized for this stellar service. Thanks again for sharing, we appreciate you!

    • Melissa W

      Date: 09/10/2024

      My Installer was really good. Answered all the questions. Helped to accommodate all my special needs. Was friendly. Adrian was his name.
      And the sales person Beau King was very friendly and informative.

      Bulldog Security Services, LLC

      Date: 09/11/2024

      Melissa, Thanks so much for taking the time to share feedback on your experience with our team. Being family owned, providing a personalized experience is our priority. Should you need anything at all, please don't hesitate to reach out to our dedicated customer service team at 832.585.0725. We're standing by to help with your every need :)

    • Emily N

      Date: 05/10/2024

      Fantastic communication. Took care of us very well and very knowledgeable about the business and product

      Bulldog Security Services, LLC

      Date: 05/12/2024

      Emily- Thank you so much for your 5-star review! We're thrilled to hear you enjoyed your experience with our team. Being family owned, we strive to provide a personalized, transparent service rooted in education. We're so glad you felt that level of care. We'll be sure to share your review on our internal portal so your account team can be praised for their stellar service to you. Thanks for taking the time to share!

    Bulldog Security Services, LLC is BBB Accredited.

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