Business Profile
Burglar Alarm Systems
Bulldog Security Services, LLCHeadquarters
Reviews
This profile includes reviews for Bulldog Security Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
3.94/5 stars
Average of 33 Customer Reviews
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Review fromD. W.
Date: 07/23/2025
1 starOperates like a criminal organization rather than a company. Willing to say any number of lies to get your money. They haven't processed my cancellation after two months. It's not even worth interacting with them since they their "customer service" is your enemy. I simply had to dispute the charges with my credit card company instead.Bulldog Security Services, LLC
Date: 08/14/2025
*****- I’m glad we have the opportunity to respond as these are some serious allegations. First, I’m certainly sorry you feel this way and had a less than desirable experience with our team. I thoroughly reviewed your account and can certainly see where you felt frustrated as both our Install Management and Sales Management teams working with you toward a resolution. The two week delay in getting your account cancelled and equipment refunded certainly could have been tightened up but the issue was around the additional equipment you elected to purchase at time of install- 20+ additional devices. As stated in the executed agreement, this was an elective purchase and separate from the monitoring contract and as we are unable to reuse the equipment, is non-refundable after 24 hours. In the end, we understand you wanted to cancel that transaction and tho went against our own contract language, we agreed to refund that entire transaction. Once we came to a resolution, we got with ADT Monitoring to cancel your contract as you did contact us within the penalty free services window. The original call in to cancel was 5/20- we cancelled your account with ADT on 5/31, your equipment was refunded 6/2 (in full) and your system removed from your home 6/3. It does take 30 days for your monitoring services to get disconnected and I apologize if that was not communicated. As for the funds, your monthly monitoring payment was paid directly to ADT Corp. Though I cannot speak to why your monitoring refund did not get processed until 8/14, I do sincerely apologize for any mis-step on their end as well. Again, thanks for bringing to our attention. Glad we were able to reach a resolution that satisfied you.D. W.
Date: 08/19/2025
Honestly, I thought it was just incompetence at first, but it just can't be a coincidence at this point.
I have not received a refund from ADT. I already contacted them in June and said they were waiting on you. Additionally, **** from Bulldog Security contacted me on June 20th to inspect my installation. That doesn't sound like you cancelled me with ADT when your team didn't know about it.Review fromPatricia C
Date: 05/31/2025
5 starsThe associate was very helpful and very professional, and provided all the information and training among the installation equipment.Bulldog Security Services, LLC
Date: 08/14/2025
Patricia, we're so glad to hear you had a great experience with our team! Being family owned and operated, it's important you get that personal feel. Should you have any questions on your system, you can always reach us at 832.585.0725. Thanks for taking the time to share your feedback, we appreciate you!Review fromAndrew P
Date: 03/08/2025
5 starsThe sales representative and the technician were extremely helpful, patient, and thorough in explaining everything to us. They were both professional and well versed in their field.Bulldog Security Services, LLC
Date: 08/14/2025
That's GREAT to hear ******! We're thrilled to hear that you had such a wonderful experience with sales AND Install. That's exactly what we want to hear. We appreciate you taking the time to provide your feedback, thanks!Review fromShemika M
Date: 01/05/2025
1 starADT (via Bulldog Security )Has installers in the field who are committing fraud! A man came to my home to install my system. After he put the wall panel up he told me that I could not get cameras because I had Verizon internet. Shouldn’t he have asked that question before he even came out? Or before he put up the wall panel? I told him that it would be pointless then. Why would I need ADT without any cameras? He continued trying to upsell me, even after knowing that the system would not work with Verizon. He stated that all he needed was a part and to do some research and he’d be back the following week. He never came back. I called him and he kept reiterating that there was no part and that we can’t get cameras because we have Verizon. He threw this panel on our wall along with a few chimes on our door and left. He knew that system would not work! He simply just wanted to get paid off of the install. ADT has been trying to charge us since the day after he left. He also told us that our previous systems company was being sued. Welp! Come get the bs out of my home and cancel this contract or ADT will be joining them sir!Bulldog Security Services, LLC
Date: 01/14/2025
Hi Ms. ********, Thank you for taking the time to speak with our Customer Service Manager Morgan today. The root cause of the issues stemmed from Verizon internet service not being able to support the ADT monitored cameras. The Installer explained that the only way to resolve the issue would be to change your internet providers which many of our customers elect to do. Your Technician got the Install started by connecting the panel and window/door sensors, leaving the cameras onsite to install once a resolution reached. We understand you’ve elected to cancel your services as you’d prefer to keep your current internet and we were happy to oblige. Your account is being cancelled and any early termination fees waived. Glad we could come to a resolution that you’re happy with. Thanks for working with us!Review fromChris B
Date: 12/03/2024
1 starSo, 3 months ago I was pressured into an alarm system by a door to door salesperson. That is fine. I needed an alarm. Fast forward 3 months. Have not had a fully functioning alarm system since it was installed. Today I finally had enough of the errors and was not able to use my alarm as designed. I called ADT. Bulldog is NOT ADT but a sub contractor. Today I asked for them to come get their equipmenmt because I am not paying for a non performing system.
Needless to say the people at Bulldog Security Services, LLC have no power and have the customer service skills of a gnat. Tried calling management, they would not connect me.
Stay away from this company. Worst customer service ever!!!Bulldog Security Services, LLC
Date: 12/09/2024
Hi Christopher, thanks for taking the time to share your feedback with us. Bulldog is the #3 ADT Dealer in the US and all of our uniforms, paperwork and communications proudly showcase the ADT Authorized Dealer logo. We do proactively distinguish between the two upon introduction, my sincere apologies you felt you were misled. In regards to your alarm issues, you informed us of issues in September and we had an Installer address/resolve onsite 9/10/2024. The next time we heard from you was December 3, 2024. I wish you had contacted us sooner as we could have resolved your issues right away, we were completely unaware you were unhappy. I’ve notated that you would like to speak to a Supervisor regarding your cancel options. You can expect someone to reach out within 24 hours. Again, thanks for bringing to our attention and we look forward to coming to a simple, quick resolution.Review fromMichelle N
Date: 11/04/2024
5 starsThe sales representative and the technician were extremely helpful, patient, and thorough in explaining everything to me. They provided valuable advice and emphasized the importance of having the ADT security system for my family’s safety and mine. I decided to go ahead with the installation for the peace of mind it offers. I feel especially secure with the key fob, as I can keep it with me at all times in case anything happens, no matter where I am. Steven and Jason were both professional, kind, and excellent in their work.Bulldog Security Services, LLC
Date: 11/05/2024
Michelle, Thanks so much for taking the time to share your feedback. Being family owned, we take great pride in customer excellence. We are so thrilled to hear you enjoyed your experience us and found your account team to be professional, kind and "excellent". We'll be sure to share your review internally so they get recognized for their stellar service. Thanks again, enjoy the peace of mind a protected home provides!Review fromCrystal I
Date: 10/30/2024
1 starHorrible service, didn't get what I expected, I told them to take with them everything they installed, the installer said no that he wasn't there to uninstall he was only there to install. Then when I called the following day they tried to charge me. A Cancelation fee when I never set any service up through the any app or anything and you'd the technician to take everything with him. Finally they came back out to uninstall everything and left not only a hole but exposed wires in my wall. We just bought this house and they damaged the wall. I would advice not to have Bulldog install anything for you, there customer service is horrible.Bulldog Security Services, LLC
Date: 11/05/2024
Hi Ms. ******, thanks for your feedback. Though we strive for customer excellence, sometimes we miss the mark. We are sincerely sorry for the frustration you’ve experienced. I’m glad you were able to speak with your Account Manager post- Install to clear up confusion and to get your account cancelled. I do apologize the Tech could not remove at time of install, he was simply following protocol. As reiterated by the BDS team, you were not charged a cancellation fee as your cancellation was within the appropriate cancel window. In fact, we never charged you for the agreed upon activation fee either given your intent to cancel right after install. If you are seeing any transactions, I encourage you to call our billing team 832.585.0725 and we can help get to the bottom of it. Lastly, though we are not responsible for holes left upon equipment removal, we certainly don’t want to leave exposed wires. I understand our Installation leadership team scheduled an appointment to come out 11/4/2024 to perform clean-up and put a wall plate over it but you elected to cancel that appointment. I understand your husband addressed it. Please know we are standing by should you change your mind, we do apologize for that added inconvenience.Review fromCheryl O
Date: 09/16/2024
5 starsFixed all issues and very courtesy and professional. Explained how to use equipmentBulldog Security Services, LLC
Date: 09/18/2024
Hi Cheryl! Thank you so much for taking the time to share your feedback. We're thrilled you enjoyed your experience with our team and found them courteous, educational and professional. We're family-owned and that's exactly what we strive for! We'll be sure to share your review internally so your Installer gets recognized for this stellar service. Thanks again for sharing, we appreciate you!Review fromMelissa W
Date: 09/10/2024
5 starsMy Installer was really good. Answered all the questions. Helped to accommodate all my special needs. Was friendly. Adrian was his name.
And the sales person Beau King was very friendly and informative.Bulldog Security Services, LLC
Date: 09/11/2024
Melissa, Thanks so much for taking the time to share feedback on your experience with our team. Being family owned, providing a personalized experience is our priority. Should you need anything at all, please don't hesitate to reach out to our dedicated customer service team at 832.585.0725. We're standing by to help with your every need :)Review fromEmily N
Date: 05/10/2024
5 starsFantastic communication. Took care of us very well and very knowledgeable about the business and productBulldog Security Services, LLC
Date: 05/12/2024
Emily- Thank you so much for your 5-star review! We're thrilled to hear you enjoyed your experience with our team. Being family owned, we strive to provide a personalized, transparent service rooted in education. We're so glad you felt that level of care. We'll be sure to share your review on our internal portal so your account team can be praised for their stellar service to you. Thanks for taking the time to share!
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