Business Profile
Burglar Alarm Systems
Bulldog Security Services, LLCReviews
This profile includes reviews for Bulldog Security Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
3.97/5 stars
Average of 38 Customer Reviews
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Review fromChad M
Date: 03/27/2024
5 starsGreat service, communication, and knowledge. Would recommend to others. Thanks!Bulldog Security Services, LLC
Date: 03/28/2024
Hi Chad! Thanks so much for your feedback. Being family owned, we strive to provide service excellence throughout your journey with us. We're so happy to hear you felt that level of care. We appreciate you sharing your positive experience with the BBB Community. Please do enjoy the newfound peace of mind a protected home brings :)Review fromGina S
Date: 01/24/2024
5 starsAnthony was amazing. He was punctual and very polite. Anthony was very knowledgeable about all of the available security devices and helped us tailor our system to meet our needs, but yet wasn’t pushy. He followed up with us after our internet was installed to make sure we were all connected and understood everythingBulldog Security Services, LLC
Date: 01/25/2024
Hi Gina! This review made my heart happy :) Being family-owned and operated, we strive to provide a personalized experience for every customer. I'm glad you felt that level of care with Anthony! We appreciate you taking the time to rave about your experience with him. I'll be sure to post on our internal portal so Anthony can be recognized for his stellar service. Thanks again for taking the time!Review fromAIMEE B
Date: 01/04/2024
1 starAbsolute nightmare of a company. We had just moved in as first time homeowners and were considering a home security system. We fell for the extraordinarily over priced sales pitch and signed the contract, then very quickly changed our minds when we realized our mistake. Re-read the contract and thankfully realized that as long as we cancel within 3 days, we are exempt from the cancellation fee. Let me tell you, THE NUMBER OF PHONE CALLS I HAD TO MAKE EVERY SINGLE DAY to both ADT and Bulldog to get it done was insane. When I called Bulldog (if I was lucky enough to get someone to answer), they would tell me "oh yes we are right on that, it should be good now." ADT kept telling me, the "authorized dealer" needs to mark my account cancelled for them to do anything about the charges that were being made to my card. I ended up reporting the charges to the bank and they accepted my claim and gave me my money back, which finally ended the recurring charges. Now, many months later, I am receiving emails about my "outstanding debt" for cancelling the contract, WHICH I DO NOT OWE SINCE IT WAS CANCELLED WITHIN 3 DAYS.Bulldog Security Services, LLC
Date: 01/10/2024
Hi Aimee! My name is Melissa and I’m Bulldog’s Corporate Director. Thank you for your honesty- it was sincerely enlightening. I can certainly understand your frustration if you felt you weren’t being heard, had delayed response times and then contacted for past debt incorrectly. That’s certainly not the experience we strive for and does not meet our service standards. I do see you qualified for the 3-day cancellation, your cancellation was confirmed by Bulldog within 72 hours, and system removed from your home the following week. Your right- this timeframe needs to be tightened. I was aware of the collections error. I'm mortified that your account was negligently placed on a debt list for non-payment. This was an isolated campaign sent by an employee who neglected to apply proper filters. I can absolutely empathize with how that would frustrate you. Please know I personally addressed this and can promise it won’t happen to future customers. I understand our Collections Manager reached out to you directly and apologized for the mistake. I do hope that gesture was well received. I’m so saddened that this was your experience with our team. Please know I heard you and recognize we can do better. I have meetings scheduled this week to address the phones/wait times, response turnaround, and cancellation management. You’ve impacted change. If you need anything in the future, please feel free to email me directly and I’ll oversee a quick resolution- [email protected]. Should our paths cross again, I hope we prove worthy of your trust. Enjoy your new home!Review fromMiguel Arriaga
Date: 12/04/2023
1 starI have been going back and forth with them and they false advertising me what they sold me no one wants to talk to me talked to a manager Brend said he call me back in September and never called me back and I called for the 5 time and another manger talked to me and said he called bit I never received a call the been avoiding my calls for months and this other manager said am stuck with the contract and hung up. I was told it was not a contract I asked for recorded talk they said they not going to give it to me and said it’s my problem not theirsBulldog Security Services, LLC
Date: 12/08/2023
Hi Mr. *******, Thank you for bringing this to our attention. Being family owned and operated, our sincere mission is to help protect the communities we serve. As the #3 ADT Dealer in the US, we pride ourselves on our transparency and integrity. I’m so sorry you didn’t feel this in your experience with our team. My name is Melissa and I’m Bulldog’s Corporate Director. You’ve certainly got my attention. I’ve reviewed your account, listened to the point of sale recording, and conducted additional due diligence internally to identify any mis-steps on our end. You initially called in to cancel 9/19- 30+ days after your penalty-free cancellation window expired. Brent Yates, Sales Manager, left you a voicemail 9/20 requesting a call back to discuss but I see that interaction never took place. You are correct, the level of service we expect is that Brent would have continued to reach out until you were able to connect. Unfortunately, Brent left Bulldog shortly thereafter and the follow-up was missed. I understand you are still looking to cancel, referencing only that you were never told you would be in a contract. Though your signature on each page of the agreement outlining terms, fees and cancel policy acts as acknowledgement of understanding, the last thing we want is for you to feel like our team wronged you. I’ve asked our customer service team to reach out and make an exemption on your cancellation. You will be receiving a call today with instruction on how we can assist you cancel your account penalty- free. We look forward to resolving this with you shortly.Miguel Arriaga
Date: 12/11/2023
I still have not received a call from y’all and yes my signature is on there but the person who sold me it told me I can cancel any time that’s when I purchased a house she told me just to sign everything that she said over the phone is what was in there but I asked her serveral times about being a contract and she said no my wife was with me and heard me conversation. Brent never reached out to me I never received a response from him I have called y’all serveral times to cancel about 4 time since I talked to Brent and one of your mangers told me I was stuck with the contract and it’s not her problem why I didn’t read before I signed an she hung up on me. That was so unprofessional. And I still have not received a call from y’all to cancelReview fromMara B
Date: 09/29/2023
4 starsIf it were cheaper it would be a Five Star
The salesman was super nice and the supervisor/salesman was persuasive, they were both professional.
The installer Tyler worked very hard into the night and got everything done on one visit.
I feel ridiculously safe.Bulldog Security Services, LLC
Date: 09/30/2023
Mara- Thank you so much for your stellar review! Being family owned, it's important that we put people first and take an educative approach so YOU make an informed decision on the level of protection you want in your new home. We're thrilled to hear you felt that level of personalized care with your account team. I'll be sure to share your feedback internally so they get recognized for their service. Thanks again for taking the time to share, we appreciate you!Review fromBarbara D
Date: 09/28/2023
5 starsWe had Anthony as our technician and he was wonderful! Very professional and explained what we got thoroughly. Great employee!
Thank you.
BarbaraBulldog Security Services, LLC
Date: 09/29/2023
Ms. **********, Thank you so much for your 5-star review! We are so happy to hear you enjoyed your experience with Anthony and that you thought he was wonderful. Being family owned, we take an educative approach so homeowners can make an informed decision on their protection but also to ensure you understand how to maximize your system prior to us leaving. Glad you felt that level of care with Anthony. Should you need anything else, please don't hesitate to reach us at 832.585.0725. Enjoy the peace of mind that comes with a protected home. Thanks again!Review fromtracy S
Date: 09/16/2023
5 starsthey were courteous, professional and knowledgeable. Thus far i am happy with the serviceBulldog Security Services, LLC
Date: 09/18/2023
Tracy, Thank you so much for your 5-star review! We're so thrilled you enjoyed your experience with our team. Being family owned and operated, that means the world to us. Should you ever need anything, please don't hesitate to call customer care at 832.585.0725. Thanks again and enjoy the peace of mind a protected home brings :)Review fromOrian D
Date: 08/11/2023
5 starsWest did an awesome job installing. He’s an expert and helping with placing and hooking everything up quickly.Bulldog Security Services, LLC
Date: 08/13/2023
Orian, Thank you so much for your 5-star review. We're so thrilled you enjoyed your Bulldog experience. Our Install team ranks #1 among all ADT Dealers for customer satisfaction, I'm so glad you felt that. I'll be sure to share your positive feedback with West and his Manager so he can be recognized for another "awesome job". We appreciate you taking the time to share!Review fromSharon C
Date: 08/01/2023
5 starsRufus was great, walked me through everything! Took his time to explain everything so that I could understand how to operate the whole system.Bulldog Security Services, LLC
Date: 08/02/2023
Sharon, Thanks so much for your 5-Star review! We're thrilled that you enjoyed your experience with Rufus. Being family owned, we teach a transparent, educative approach and we're so glad you felt that. I'll be sure to share your review on our internal portal so Rufus may be recognized for his "great" service. We appreciate you taking the time to share :)Review fromKaren L
Date: 07/25/2023
3 starsThe sales rep of course did an amazing job. When the first technician came to do the installment he was very good at explaining everything. Because of how the electrical work runs throughout the house the display screen could not be mounted so there would be another piece to hold up on our TV center. The first technician said it would take a week to arrive and he would be swinging by to set it up.
Two weeks passed and I got a call about another technician coming and we would be busy on that day. This second one was rude over the phone “don’t have your time” to come out and do this repair on a Friday; we were the last appointment. A week later the third technician called to schedule an appointment that saturday. He showed up and he didn’t have a part that was never delivered. He gave us a detector for a window that wasn’t protected because of the inconvenience of all of this. He said he would come back the following Tuesday with the piece for the display screen. Almost a month of a missing piece and this third technician also didn’t show up. I got a call that Friday about the part being ordered and was sure to have a fourth technician bring it.
Never came.
3 stars because what we have could be done by my dad who installed his security at home. The alarm does work and it is easy to use. Lesson learned, take names and employee numbers to report them fasterBulldog Security Services, LLC
Date: 07/29/2023
Karen, Thank you for praising your sales rep. Being family owned, it’s important we take a transparent, educative approach and we’re glad you felt that. That said, we are truly sorry about the poor communication on the Installation side. The needed device should have absolutely been ordered and installed much faster (and smoother). This will certainly be escalated to Install leaders so they may address it, but also use as a learning lesson. We want to do right by you but am unable to locate an account under Karen Lopez or the email provided. Please call us at 832.585.0725 or email [email protected] referencing this review and we’ll work with you to locate and rectify ASAP. We look forward to the opportunity to earn your trust back. Thanks in advance!
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