At-a-glance
Overview
Business Details
- Location of This Business
- 7000 Grand Blvd, Houston, TX 77054-2206
- BBB File Opened:
- 6/25/2007
- Years in Business:
- 35
- Business Started:
- 11/16/1988
- Accredited Since:
- 5/30/2014
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Houston Shutters
- Business Management
- Ms. Jennifer Baur, CEO & President
- Contact Information
Principal
- Ms. Jennifer Baur, CEO & President
Customer Contact
- Ms. Jennifer Baur, CEO & President
- Ms. Heather Thrift, Manager
- Additional Contact Information
Phone Numbers
- (866) 861-6801Other Phone
Email Addresses
- Sales
- Technical Support
Website Addresses
- (866) 861-6801
Customer Complaints
21 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/13/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
28 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
amy h
04/12/2024
Rockwood Shutters Response
04/16/2024
Hello,
Thank you for bringing your experience to our attention. We value your feedback, but we must respectfully disagree with your assessment. We have thoroughly investigated your concerns and stand by the quality of our products and services. We'd like to gently explain that upon assessing your windows, we found that they were out of square. This is why it was decided with you that an outside mount frame would work best. The condition, unfortunately, prevented us from being able to inside mount the shutters as requested. While we regret that your experience did not meet your expectations, we assure you that we take customer satisfaction seriously and continuously strive to improve. We remain committed to providing top-notch service and products to all our customers.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.