Customer ReviewsforRockwood Shutters

The rating of a one is being generous as there's no option for a zero. To make a very long story short, this is a baby and switch through **** *****. My experience was a nightmare! I was blown off multi times, lied to , canceled on and then after months of waiting they show up and install the worst plantation shutters Ive ever seen. Thet were basically a box that sat on top of my window. It didn't even fit the window. It stick out over the sill both lengthwise and depth. I refused the order and I literally spent the next 8 months fighting for my money back. They make you pay up front and I can see why. Was a joke this company was. They kept giving me some bs about how they are custom and they won't refund me. Really ?? these were absolutely not custom. When I called them out on it they told me it's so that if the window is crooked or if it ever shifts the shutters will still fit . haha Thats not custom! They were cheap looking, didn't look like really wood and they were the ugliest I had ever seen. They acknowledged that they took the items back and never installed them then tried to tell my cc company that I had them. I guess they forgot about the voicemails and text messages telling me they were sitting in the Houston warehouse waiting for me to have them installed. I got my money back thankfully. This is actually the company that **** ***** uses when you order shutters through them. I had no idea . **** ***** was awful in terms of assistance. I was shocked by the lack of care they had since the payment for them actually goes to **** *****. Convenient way to remove the blame from other party. Anyway even if I had to pay for those I still would not have installed them. I used ***** ******* instead and they were beautiful!! and cheaper too ironically.. DOT BUY ********** SHUTTERS THROUGH ROCKWOOD or **** ****** You're welcome in advance!!!

We originally had a great experience ordering with Rockwood Shutters, as their representative came to our home, was friendly, and helped us select window treatments that met our needs. However, all went down from there. We ordered our shutters in January 2023, and they were not installed until April, which exceeded the timeline originally promised. The initial shutters that were installed many damages/issues--gouges on the slats, shutters that didn't latch, levers that didn't work, scratches everywhere, and a splatter reside that stained and didn't come off. We asked for replacements and repairs. That took 2 months. Our shutters were replaced with DIFFERENT shutters that didn't match the remainder of what was originally installed. We called and called and called. No follow-up. No apology. We were patient and kind every time we called despite their poor customer service. Finally, we informed Rockwood that we would file a dispute with the BBB if they did not respond. Surprisingly, this elicited a response, but only after 6 MONTHS of silence. They replaced the shutter in January 2024. They had to make it "by hand" because the product line no longer existed because they WAITED TOO LONG. To our distain, the replacement was DAMAGED as well. We contacted the company. No response. We spent thousands of dollars on shutters. Apparently, this company feels that their customers do not deserve timely responses, quality/non-damaged products, and have to settle for something they're not happy with. It's not often we feel led to leave this poor of a review for a company, but I would not recommend their product or their company. It would save you significant time and headache, and not be left with a damaged product that you don't love in your home.

OMG THIS COMPANY NEEDS TO BE REPORTED TO THE BETTER BUSINESS BUREAU. LIKE EVERY OTHER REVIEW HERE DO NOT USE OR TRUST THIS COMPANY! I just got 8 blinds from them and paid $3000 for them and EVERY ONE DOESN'T FIT AND IS HANGING UNEVENLY AND DIAGONALLY. They are literally BLAMING MY WINDOWS for the DEFECTIVE MEASUREMENTS AND UNEVEN HANGING. They will NOT OFFER ME ANYTHING TO MAKE THIS RIGHT. I immediately called them when the installer hung the first blind and it looked horrible and fit improperly. I sent them pictures of every window and they DO NOT CARE. This company is A TOTAL SHAM AND UNETHICAL ON EVERY LEVEL. I can't believe I lost $3000 on this order. I'M SO ANGRY.

Hello. We do understand your frustration, Rockwood Shutters takes our customers feedback seriously and we always want to help find a solution to the problem. I’m deeply sorry that our resolution to your issue did not meet your expectation and we weren’t able to demonstrate how much you mean to us as a customer. With that being said, I see we have offered to come remove the product and provide you a full refund. We have been trying to reach you with no luck. We will continue to try. -Rockwood Shutters

I recently had the unfortunate experience of dealing with Rockwood Shutters, and I must say it was nothing short of a nightmare. The majority of the project was riddled with problems and poor customer service. The Designer/Installer were wonderful, but the company they work so is the WORST. The quality of the shutters is shockingly poor. The materials used on the door shutter appear to be defective and have imperfections all over them. The customer service after the installation is such a headache; they try to dodge any and all responsibility. Such a frustrating experience.

Hello, Thank you for your feedback. We take our customers concerns and feedback very seriously. After reading your review I do see where we have offered to fix all issues you have stated and are also offering you compensation toward a new product for your door. We will be happy to further discuss any issues you are having. Thank you!

Just had an installer from Rockwood Shutters/ Home depot. His name was Michel . Great job, on time, courteous.....So pleased. He even asked if we wanted other shutters. Amazing man...so pleased !!!  

Hi Mary, Thank you so much for your feedback! We are so happy to hear that you are extremely satisfied with the product and installation. Our company values our customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. Please let us know what we can do for you in the future. Thank you for choosing Rockwood!

We recently had vinyl shutters in installed at our at our home at a cost of almost $7000. When they came to install the shutters my wife was not home so I allowed the shutters to be installed. I was not aware of the types of shutters that were to be installed. When my wife came home she was extremely upset with the types that were installed because they were different than what she had ordered. I have been in constant contact with the design consultant and various others within the company about this problem and have not been given any responses on how this problem would be handled. This has been going on for more than a month now and we are very frustrated with the lack of support from Rockwood Shutters on this matter. We have always been told that they would get right back to us. Ron H.

Hello Ron. Thank you for taking the time to leave this review. Our design consultant provides samples at the in home consultation and articulates what is discussed, onto the contract for you to review. You are then able to make changes or ask questions before signing the contract. Your design consultant and dedicated concierge team member have informed you that since this is a custom product, we are unable to provide any other assistance other than a re-purchase of those windows. I can certainly have a representative reach out to discuss this further.

Person who came to measure our windows was very professional, as was the installer. Our shutters arrived on schedule. Box 1 of our blinds showed up late. Box 2 was lost in transit. This company did absolutely nothing to help us track it. We made numerous calls to them, and was always the given the same answer. They did not know!!!!!! They were ever so glad to take our money, but no customer service when it came to an issue. VERY UNPROFESSIONAL Would highly not recommend this company, unless you want total aggravation. If I could leave a negative rating I would.

Hello Becky. Thank you for the review. One of our managers will be reaching out to you today to discuss this issue. We understand the frustration and it is is an issue we are working to address internally, to prevent future shipping issues such as yours. We will be contacting you soon to discuss further and appreciate the feedback.

We ordered plantation shutters for our children's rooms via **** ***** which subs via Rockwood. Rockwood has been a terrible company. They have had to replace every single shutter. The craftsmanship and product is so poor, it is almost laughable. They gather full payment up front when ordering, so BE AWARE. We ordered in December and are still waiting for two shutters to be rebuilt. They don't close all the way, sag in the middle so they don't close. CHOOSE ANOTHER COMPANY!!

Hello Ashley. Thank you for the review. Our concierge team will be reaching out to you today to discuss the most recent appointment. We understand the frustration and appreciate you providing us the opportunity to correct the issues you have with your window treatments. We will be contacting you soon to discuss further and appreciate the feedback.