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Find a Location

Conn's Home Plus has 197 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Conn's Home Plus

      2445 Technology Forest Blvd. Ste 800 Spring, TX 77381

      BBB Accredited Business
    • Conn's Home Plus

      11051 Northwest Fwy Houston, TX 77092-7311

      BBB Accredited Business
    • Conn's Home Plus

      13337 Interstate 10 E Houston, TX 77015-5801

      BBB Accredited Business
    • Conn's Home Plus

      9700 N North Fwy Houston, TX 77037-1345

      BBB Accredited Business
    • Conn's Home Plus

      6888 Gulf Fwy Houston, TX 77087-2556

      BBB Accredited Business

    Business ProfileforConn's Home Plus

    Major Appliance Dealers
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Alert:
    Conn’s HomePlus has requested that before filing a complaint with your BBB, consumers should email us directly at [email protected].
    In addition, please understand you may file a complaint with your BBB at any time during this process.  It is Conn’s HomePlus hope to resolve the matter expediently.

    Our goal is to reduce the number of complaints sent to the BBB by heading off the issue and making sure they are directed to people we have in place to resolve them quickly.

    At-a-glance

    Customer Reviews

    4.35/5stars

    Average of 3,295 Customer Reviews

    Customer Complaints

    1,573 complaints closed in last 3 years

    437 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/1/2012

    Years in Business: 134

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company sells furniture, mattresses, appliances, TVs, computers, and electronics.

    Products & Services

    Living room furniture, dining room furniture, bedroom furniture, mattresses, refrigerators, washers and dryers, freezers, dishwashers, ranges, ovens, cooktops, air conditioners, vacuum cleaners, outdoor grills, TVs, TV accessories, home theater systems, stereos, speakers, laptop and desktop computers, printers, home décor and accessories. Delivery in surrounding areas, and installation on select items. Repair Service Agreements, FurnitureGard Plans, and Product Service Agreements. Exclusive YES MONEY® financing for the products we sell.

    Business Details

    This is a multi-location business.

    Find a Location

    Conn's Home Plus has 197 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Conn's Home Plus

        2445 Technology Forest Blvd. Ste 800 Spring, TX 77381

        BBB Accredited Business
      • Conn's Home Plus

        11051 Northwest Fwy Houston, TX 77092-7311

        BBB Accredited Business
      • Conn's Home Plus

        13337 Interstate 10 E Houston, TX 77015-5801

        BBB Accredited Business
      • Conn's Home Plus

        9700 N North Fwy Houston, TX 77037-1345

        BBB Accredited Business
      • Conn's Home Plus

        6888 Gulf Fwy Houston, TX 77087-2556

        BBB Accredited Business
      Headquarters
      2445 Technology Forest Blvd. Ste 800, Spring, TX 77381
      BBB File Opened:
      1/1/1978
      Years in Business:
      134
      Business Started:
      1/1/1890
      Business Incorporated:
      8/26/1957
      Accredited Since:
      9/1/2012
      Type of Entity:
      Corporation
      Alternate Business Name
      • Conn Appliances, Inc.
      • Conn's HomePlus
      • Conn's Appliance, Inc.
      • Conn's
      Business Management
      • Ms. Kathryn James, Customer Relations Manager
      • Mr. Clint Walton, Credit Compliance Senior Manager
      • Mr. George Bchara, CFO & EVP
      • Mr. Norm Miller, CEO
      Contact Information

      Principal

      • Mr. Clint Walton, Credit Compliance Senior Manager
      • Mr. George Bchara, CFO & EVP
      • Mr. Norm Miller, CEO

      Customer Contact

      • Ms. Kathryn James, Customer Relations Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      1,576 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/16/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I get a letter in the mail from Conn's stating that based upon my credit report that I met criteria to be Pre Approved for $2081. I made sure to read the fine print to make sure it wasn't just some pre screening pre qualification process like some other creditors send people confusing pre-screening/ pre qualify with pre-approved. My credit score since then has gone up. So I go to one of their stores only to find out that a wasn't approved after all. It was at the very least embarrassing and disappointing. It is also very misleading and a clear example of false advertisement. There are supposed to be laws that protect the consumer from such misleading and shady types of business practices. When one is pre approved then they are pre-approved for the time that the pre-approval offer is good for. Which I did try to use the pre-approval before the expiration date. It didn't say anywhere on that letter about the pre-approval not meaning anything else but pre approved. It is a waste of time, efforts and credit to use su h misleading tactics..It is a down right Lie. If they don't honor the pre-approval then my next action will be to the consumer protection agency and the state attorney generals office to put a stop to such misleading practices. If they want customers to trust them they need to honor such offers and not try to use such excuses as trying to say that people no longer meet their criteria. What do they have to say when my credit has risen over 60 points in the past 6 months. I've never heard getting denied or no longer meeting the pre-approval criteria when the credit score increases on all three credit reporting agencies. There is not excuse for being denied. They need to have Integrity. If they keep up such lies then eventually they will end up destroying their reputation and then eventually closed their doors.
      Read More

      Customer Reviews

      3,295 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brittany M.

      5 stars

      04/17/2024

      I love conns and they have the best customer service. I walked in wanting kitchen appliances and walked out very satisfied the whole process was super easy and delivery was prompt.

      Conn's Home Plus Response

      04/19/2024

      We are happy to know you were able to find kitchen appliance that fit your needs here at Conns HomePlus!

      Local BBB

      BBB of Greater Houston and South Texas

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