Business ProfileforBrown Air Conditioning & Heating

I paid my warranty for a service call in which they sent out Brown Heating and Air. I immediately called to schedule an appointment since our A/c was out and we were in the triple digits. I explained where our unit was and the office personal repeated. The day of my appointment I called them again to make sure they knew where our unit was in which the same lady stated that I told her last Friday. The technician arrived with out the proper tools to asses the job. First stated he would need a 25ft ladder to do the job. Then it changed to a 20 ft ladder. He then walked out and left. I called the office and she said that he needed a ladder and he didn’t bring one. Then it went to he needed a 12 ft ladder down to he now needs an 8ft. None of these he had. I called my warranty company and they informed me that Brown heating and air told them they completed the job in which my warranty company paid them for it. I explained that the job was not completed nor did the technician even look at the unit. He arrived unprepared for a job he was hired to do and left.