Business ProfileforPasha Hawaii

I am writing to file a formal complaint against Pasha Hawaii regarding the mishandling of my car shipment with booking number ****** from ******* to ********, as well as their failure to provide promised reimbursement for rental car expenses incurred due to their error.I entrusted Pasha Hawaii with the shipment of my vehicle, with the original estimated port arrival date set for 1/2/2024. Despite receiving the bill of lading confirming that the car was loaded onto the ship on 12/28, Pasha Hawaii failed to deliver the car as promised, causing significant inconvenience and financial loss. Between 12/28 and 1/1, all online status checks indicated that the car was to be delivered on time. On 1/2, I discovered the car was scheduled for the next voyage, resulting in a delay of 15 days. This sudden change in schedule, without any notification or explanation from Pasha Hawaii, added to the frustration and inconvenience of the situation.Throughout this ordeal, I have made multiple attempts to address the situation with Pasha Hawaii, including reaching out to management-level representatives ****** and ********. ********, in particular, assured me on several occasions that my reimbursement request had been approved and that I could proceed with renting a car, submitting the receipt for reimbursement. However, despite ********'s assurances, after renting the car and attempting to follow up with Pasha Hawaii multiple times over the course of one month, I have yet to receive any communication regarding reimbursement details. This lack of follow-through is deeply concerning and reflects poorly on Pasha Hawaii's commitment to customer satisfaction and integrity.I request that the BBB intervene in this matter and ensure that Pasha Hawaii fulfills their obligation to reimburse the rental car expenses incurred due to their error.