4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Linda A
1 star12/28/2023
If youre looking to ship your car from Hawaii to the mainland, please do not choose pay. Very unorganized, no communication, and wrong information. I was charged additional fees to store my car after the free days which I was aware of but the information I received from Pasha Gave me different dates than what they are now saying. I emailed ***** and ask him to contact me to discuss it and refund me part of my money and I didnt even get a reply to the email. I believe ***** works out of ****** *****. I would advise anyone to pay the extra and use *******.Review from Galina k
1 star07/12/2023
Paid Pasha Hawaii $2772 to ship my car from ** to Maui. Not only was the shipping delayed by 3 weeks (with them telling me they didnt know what happened or where my car was at one point or another), but when I came to retrieve my car in Maui, it could not be started due to a broken timing belt (several inches of teeth were shredded). Also the gear shifter was manipulated with. It was stuck and was forced resulting in damage. I was told it was my responsibility to get a tow truck and take my car to the repair shop. Cost me a great deal in repairs and headache. Pasha shifted the blame on my car and denied all responsibility saying their contract excludes ALL mechanical and internal damages! My car was in perfect working order when I dropped it off. I received poor customer service when contacting ******************** for any updates and claims. Pasha abuses their power over their customers as this is a monopoly business. They are very unethical in how they run their business and could care less about your property. BEWARE!Next time I will take my business to ******.
Pasha Hawaii Response
07/13/2023
Pasha understands Claimants concerns over the mechanical issues with her vehicle and have conducted a thorough investigation which we have communicated to her several times. Her vehicle is a **** ********** Outlander with ******* miles with evidence of normal external wear and tear [See Inspection]. The Pasha shipping agreement sets forth requirements for transporting vehicles and the elements for which we will be responsible. We expect the vehicle to be tendered in sound mechanical condition and able to be operated for the short distance it must be driven for loading on and off various conveyances. Pasha does not inspect nor are we responsible for mechanical issues or interior damage [See signed booking agreement]. In this instance, the timing belt failed. This is an internal component of the engine [See example picture] which is run off of the crankshaft and controls the operation of the valves. It is a wear item and if not replaced it can, and does, fail. This is not a readily accessible component and is controlled by the engine control module. The operation of the vehicle, especially for the short duration needed to load and unload the vehicle would not affect the belts condition. It is unfortunate it failed at this particular time. Our driver noted the unit was running rough but not to the degree it could not be transported. On arrival at destination, the unit was found unable to start (we now assume it was due to this condition) and manually removed from the vessel for towing. The stuck gear shifter is most likely related to the seized engine as a result of the failed timing belt. As per the signed booking agreement Pasha does not inspect or assume liability for interior damage and thus would not have noted the condition of the components of the shifter on receipt. The plastic piece [Picture provided] is internal to the gear shifter looks to have chipped at some time. As this is an 18 year old car some wear and tear is expected.
[Pictures and documents have been posted to the other BBB site. Customer filed a second time on this ******************** site. Please advise where documents may be uploaded on this platform]
Review from James L.
2 stars04/25/2022
Shipping itself was ok from ********* to ****. However storage sub-contractors very inadequate. $16k bike was left outside in the rain for 2 days. When I went to pick it up, no office on premises, agent doing business out of an Escalade. More worried about getting his paperwork straight instead of the condition of my bike. The touring bike saddle bags had 2 of water and the bike was professionally detailed when it left. When arrived, full of water spots that took make a whole day to detail. Call Pasha Supervisor to make a complaint and let them know about this Sub-Contractor, never returned my call. Very disappointed in there lack of ************************** However in Hawaii they know they hold all the cards, only 2 shipping companies to Hawaii, the other double the price!Review from Maurice K
1 star07/01/2021
I lost my vehicle and suffered financial injury due to pashas inability to deliver my vehicle in the estimated timeframe. Pasha lies, communicates poorly, gives themselves an out (we don’t guarantee delivery dates) and has no regard for you at all. Avoid at all cost unless you want to suffer financial loss, ulcers and emotional duress. Pasha is a demonstrated failure! Pasha excepts no responsibility for causing you financial and physical injuries as documented in the poor reviews and pasha’s horrible responses. Surprise!
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