Business ProfileforSunrun, Inc.
Additional business information
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.
On July 1, 2024, the Connecticut Attorney General filed a lawsuit against Sunrun, Inc. and Sunrun Installation Services. Also named in the lawsuit, two companies and two individuals (affiliated with these companies) that Sunrun contracted with for door-to-door marketing, sales and installation services.
According to the complaint, it is alleged that the individuals affiliated with the marketing companies Sunrun contracted with impersonated consumers during confirmation calls, forged signatures, failed to provide proper copies of contracts and failed to disclose excessive charges. It is also alleged local permits were not obtained causing delays in the delivery which in turn caused consumers to pay for systems that were not operational. The complaint alleges that Sunrun worked in common enterprise with these companies and is charged with 4 counts of violating The Connecticut Unfair Trade Practice Act (CUTPA).
BBB received the following response from Sunrun, Inc.:
"At Sunrun, we highly value each of our customers and pride ourselves on leading the industry in customer experience.
The sales representatives and installation crews involved in the Connecticut Attorney General’s lawsuit were not Sunrun employees. We have revoked their access to all Sunrun platforms and products and have not accepted any new accounts from them since November 2023. While Sunrun has in-house sales and installation teams, we also work with a network of experienced partners and subcontractors who have access to sell and install our products and services. We require all our partners to adhere to our strict code of conduct and high-quality standards. In these instances, the sales representatives and installation crews allegedly did not meet our expectations, which we are addressing through the lawsuit and otherwise. We are committed to working with the CT Attorney General’s office to fully resolve any remaining issues with the customers involved."
The case is pending.
At-a-glance
Customer Complaints
4,489 complaints closed in last 3 years
1,407 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 225 Bush St Ste 1400, San Francisco, CA 94104-4249
- BBB File Opened:
- 4/24/2009
- Years in Business:
- 17
- Business Started:
- 6/1/2007
- Business Started Locally:
- 6/1/2007
- Business Incorporated:
- 6/20/2008
- Accredited Since:
- 5/8/2009
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 12800
- Alternate Business Name
- Vivint Solar
- Hours of Operation
Primary
- M:
- 5:00 AM - 7:00 PM
- T:
- 5:00 AM - 7:00 PM
- W:
- 5:00 AM - 7:00 PM
- Th:
- 5:00 AM - 7:00 PM
- F:
- 5:00 AM - 7:00 PM
- Sa:
- 6:00 AM - 4:00 AM
- Su:
- Closed
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
4,490 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Customer Reviews
2,568 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Peter S
09/18/2024
Sunrun, Inc. Response
09/19/2024
Local BBB
BBB serving the San Francisco Bay Area and Northern Coastal California
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.