Business ProfileforUnison

Nature of the Complaint: Unethical Practices, False Promises, and Financial Exploitation Incident Overview:As a cancer survivor already dealing with significant medical debt, I fell prey to Unisons deceptive tactics. Their representatives took advantage of my desperation, promising that their "investment" in my home would help me manage my debt and that I could pay off what I owed within three years. They also falsely claimed that any upgrades I made to my home would reduce the amount owed.I went forward with major home improvements, including:Encapsulating the crawlspace Installing solar panels New carpet and vinyl plank flooring New quartz countertops, sinks, and faucets An irrigation system in the backyard A new pergola I provided Unison with all the necessary pictures and receipts, only to discover that their "investment" grew instead of reducing as promised. When I inquired about the credit for my upgrades, they told me it was not a dollar-for-dollar match, completely contradicting what they had led me to believe.Exploitation:They ultimately took over $200,000 from me, an amount far beyond what was agreed upon. This cost me my next home and left me in a worse financial position than before. Trusting Unison was the worst decision Ive ever made, and I deeply regret it.Note to BBB:I know that complaints like this often fall on deaf ears, but I want my experience to be on record. When a class action lawsuit against Unison is filed, I will be the first to join.I urge a broader investigation into their practices to prevent others from experiencing the same exploitation.Final Warning:Avoid Unison at all costs. They prey on vulnerable individuals and exploit them during their most difficult times.

Thank you for taking the time to leave your reviewwe take all feedback very seriously. Our equity sharing agreement provides you with funds in exchange for a percentage of the homes future change in value when the agreement ends. That percentage is agreed upon at the outset of the agreement, and is directly tied to the amount of funding you yourself choose. If your home increases in value, so, too, does the amount that Unison receives. (If it decreases, Unison shares in the loss). Our Remodeling Adjustment is a special feature of the agreement, in place to ensure that the homeowner reaps the benefits of any renovations that boost the homes value. We ultimately use an independent appraiser to determine how the work changed the value of your home, and that amount is subtracted from that which you owe Unison. Its true that Unison does not reimburse the homeowner for the project, dollar-for-dollar; the adjustment is merely the value added, as determined by the appraisal. We also urge our homeowner partners to remember that not all remodeling projects add a considerable amount of valuesome add none at all. If your home appreciates over the course of the agreement, its likely that only some of that added value will be directly attributable to renovations. We do want to reiterate that customer education is very important to us! Unison performs a thorough informative review with all our customers throughout the application process and provides all customers with written materials previous to signing the contract (such as the Program Guide). When an offer letter is presented to an applicant, all contractual policies are disclosed, including any fees, the original appraised value of your property, the investor percentage, and the amount that will be funded to you. Unison also encourages everyone to present the detailed terms to their financial or legal advisors for input.Ultimately, a Unison equity sharing agreement is a unique home financing product that presents a great solution for some people, but it is not the right fit for everyone. As discussed, we fully disclose how the agreement works, and actively encourage customers to ask questions and thoroughly read the materials we provide.. In addition, the application process is never rushed, as we are determined to allow homeowners the time they need to educate themselves and feel confident in their decision to partner with us.