Business ProfileforVacation Rent Payment
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 1990 N California Blvd, 8th Floor, Walnut Creek, CA 94596-3742
- BBB File Opened:
- 12/8/2005
- Years in Business:
- 25
- Business Started:
- 1/1/1999
- Business Started Locally:
- 1/1/1999
- Type of Entity:
- Corporation
- Number of Employees:
- 310
- Alternate Business Name
- InnPayment
- Yapstone, Inc.
- Additional Contact Information
Fax Numbers
- (888) 786-4775Primary Fax
- (866) 856-8218Other Fax
Phone Numbers
- (925) 407-8709Other Phone
- (888) 786-4775
Customer Complaints
9 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Andrea C
10/20/2023
Vacation Rent Payment Response
10/23/2023
We continuously strive to improve our processes based on the feedback provided and we really appreciate your feedback while we look at the refund process.
As confirmed in the communications between yourself and our Customer Support Team, refunds take ***** days to flow through the banking system and appear on the payers card. Funds must be received from the merchants account first and upon Yapstones receipt of the funds from the merchants account, the funds are transferred to your card.
I confirm that your refund is now processed and you should receive it in the nex 2-3 days.
We hope this information is helpful.
Sincerely
Yapstone Escalation & Complaints Team
Local BBB
BBB serving the San Francisco Bay Area and Northern Coastal California
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.