Customer ReviewsforSurveyMonkey

Zero stars if I could. I signed up to for a single survey, and then forgot about it. A year later I noticed that SurveyMonkey charged my credit card almost $1,000 for an automatic renewal. No heads up or warning. I hadn't used the service at all for almost a year. I searched everywhere for a customer service number to call. It was so hard to find one. Finally, I found an email address, and almost like a perfectly prepared script, they refused to even consider a refund. Not even a partial one. It's like they enjoyed s******* me out of the $1,000. Everywhere in the contract were perfectly placed provisions like "automatic renew", and "no refunds", and "mandatory arbitration", and "non-disparaging agreements". They literally have built their business on predatory practices. Check out their BBB rating. It speaks for itself. I will tell everyone I know not to use their services. This company is a complete scam and needs to be shut down.

I'm disapointed that I could not give them zero stars. This Company is so slimy and predatory. I bought an annual subscription last year for $956.25. When you sign-up, their system DEFAULTS to AUTO-RENEW and of course it's not obvious so I missed it. Fast forward a year, I just noticed they charged my card $956.25 for the renewal. I searched their website for a number to call to request a refund....20 minutes later I finally found a link to contact them online. I sent them a note requesting refund and got an immediate NO refunds response. I tried to appeal and no luck, looks like I'm out $956.25. I feel they are a bunch of crooks. DO NOT DO BUSINESS WITH SURVEYMONKEY, YOU WILL BE SCAMMED.

I have managed to cancel the auto-renewal on my account and have been downgraded to a basic plan. I need a receipt of proof and to ensure my account receives no future charges. Once in a blue moon do I receive an email response. It is hard to communicate with them moving forward. I do not trust this company and need better communication. There is no phone number to call for immediate help. This is a major problem.

Is it possible to give zero stars at all? This company engaged in predatory consumer behavior. I cancelled my subscription nearly 10 YEARS AGO AND THEY CONTINUED TO CHARGE ME A MONTHLLY FEE EVER SINCE. I discovered this when finances got tight and I needed to ensure I wasn't losing money. THEY OFFERED ONE SINGLE MONTH REFUND and informed me that the fees are "generally nonrefundable." And for an online business, there website is full of bugs.

Liars!. They false advertisement and then didn't want to pay for the diagnostic test after it was determined the issue was not a covered under the warranty. They told me REGARDLESS the diagnostic would be refunded back to me REGARDLESS of the issue which should be how can one determine what's even wrong with the vehicle without the diagnostic test being done? They are garbage! I just paid another month of service for no service!. GARBAGE GARBAGE GARBAGE!. IM SO UPSET with these clowns. And they won't even refund my last payment. Do not do business with these people!

If only BBB would let you use 0 starts. Do not use Survey Monkey. They have no customer service what so every. My daughter tried to use them for a youth not-for profit she volunteers for and lock out any response over 25. You cant unlock just one survey they want at least $100 to get the rest of the responses. This company is scam with horrible customer service. Stay away!

Company defrauds its customers DO NOT USE. If you purchase an account, they will slam you with renewals and delight in being completely impossible to contact. I used a work email for an account, my work (a hospital) was hit with a ransomware attack so it tightened its firewalls. Meanwhile Survey Monkey hit me with over $200 in renewal fees for an account I hadnt used in almost a year. I had forgotten the password and couldnt get a link resent since out work firewall blocked external emails after the ransomware attack. Survey Monkey supplies no way to contact them otherwise, unless you are a premium member. I disputed the charge with my *********** American Airlines card, it was briefly cancelled, only to have it re-emerge once Survey Monkey supplied a rich dossier of excuses as to why I should still be responsible for said charges and they were reinstated. I then contacted my credit card issuer, changed my account number, and was assured I wouldnt be charged again. Meanwhile our institution relaxed its firewall, and I got a reminder email from Survey Monkey on 3/18/24 that if I didnt use my account by 4/1/24, it would be deactivated. Lo and behold I get ANOTHER charge for over $200 on 3/25/24 from Survey Monkey for an account I now havent used in 20 months. So I contact the credit card company again and dispute, and get another card number. Still no contact info for Survey Monkey, and I cannot reply to the email they sent. Any company that doesnt want to be contacted should arouse suspicion, and Survey Monkey lied about cancelling my subscription and is just fine with charging me about $20 per month for eternity. NEVER do business with this company. They choose to not be contacted, choose to misinform you, and choose to fight back if you protest. How about the time spent disputing my charge dispute was spent on monitoring a phone line or email, Suvery Monkey? Total fraudsters.

I accidentally signed up for a free account when I thought I was taking a survey for a product I buy every week. I missed reading the alert at the top of the page that the survey had been closed. I went to UNSUBSCRIBE at the bottom of the page--it didn't work.I looked up the phone number--it didn't work. I did leave an email message yesterday which has not been answered yet.I can see why customers rate this company so low.

Be Warned. This company has you put a credit card in for an auto renew but will NOT refund you when it sneaks up on you after a year of non use. After interacting with the company, their policy is a strict no refund policy... so if you are going to use this service. do NOT put in for autorenew. This ****** cost us nearly $500. So again, Be Warned

I wish I could give a negative 5 stars! I In error I paid the wrong user account and now we don't have access to years of data. They will not transfer the info nor will they give me a refund so I can pay the correct user account. It was just paid on Friday and this is Monday morning. Terrible customer service. This is a horrible company to deal with and I thought this many bad ratings would be reflected in the BBB Rating and Accreditation rating. Why isn't the BBB helping us with these complaints? The only way to access our data is to pay for another membership in the other user account.