We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Cost Plus World Market has 75 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCost Plus World Market

            Furniture Stores
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            101 Clay St

            Oakland, CA 94607

            Visit Website
            Email this Business
            (510) 893-7300

            Customer Reviews

            1/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            160 complaints closed in last 3 years

            57 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 66

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Cost Plus World Market provides retail of home goods and women accessories. 

            Products & Services

            Cost Plus World Market offers furniture, decor and pillows, dining room essentials, food and drinks, and holiday decor

            Business Details

            This is a multi-location business.

            Find a Location

            Cost Plus World Market has 75 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              101 Clay St, Oakland, CA 94607
              Email this Business
              BBB File Opened:
              5/7/2002
              Years in Business:
              66
              Business Started:
              1/1/1958
              Business Started Locally:
              1/1/1958
              Type of Entity:
              Corporation
              Number of Employees:
              2500
              Alternate Business Name
              • World Market
              Business Management
              • Mr. Barry Feld, CEO
              • Customer Care, Manager
              Contact Information

              Principal

              • Customer Care, Manager

              Customer Contact

              • Mx. Customer Service, Customer Service Manager
              Additional Contact Information

              Fax Numbers

              • (510) 893-0346
                Primary Fax

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              160 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/28/2024

              Complaint Type:
              Delivery Issues
              Status:
              Resolved
              I ordered a coffee table online from World Market on 8/8/24. I picked it up at their location in *************. When I got home to assemble it I found that instead of the 4 screws that are needed to secure the table top to the base, that they had included an extra hex wrench instead. I have been going back and fourth with customer service. At first they told me to contact the store I picked it up from which I did but the store said that it was merely shipped to the store and that they did not package it. I relayed this information to customer service. Twice now, with two different people, they have asked me to fill out a form with all the information. It is a week later and I still do not have the scews. I did try to locate the screws from other stores but found they do not sell them. The screws are:*************** screws (6mm x 35 mm)and are described in the assembly pamphlet on page 1:********************************************************************************************************************************_Corey%20coffee%20table_2023.03.23.pdf
              Read More
              Read 159 More Complaints

              Customer Reviews

              20 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Teri-Marie S

              09/14/2024

              I ordered 2 large planters from this company and had it shipped to my business to make sure I could receive it. However I didnt receive any email confirmations of shipping or delivery until 2 days after it was Delivered. ***** tracking shows it was signed for by someone unknown to me or the business on 9/11/24. I contacted ***** who advised of different scenarios but couldnt offer real assistance as I was not the shipper or had the 9 digit account number. I then reached out to ********************** customer service and spoke with ******** and then supervisor ****. Both ladies told me to file a police report stating the package was lost or stolen. I immediately advised that I wouldnt be doing this because I had no truthful knowledge that it was stolen or lost. I never saw the delivery nor is it on the camera feed for Wed, Thursday, or Friday. ****, continued to reread her scripted responses and offered no real solution. I was told the policy is to wait at least 5 business days and then they are able to file a report with *****. The conversation was horrid and for it to be the first interaction with this company, I will not allow it again. There are numerous companies that provide what this company does, save yourself time and money by shopping elsewhere. Their reviews speak for themselves. They do not care!!
              Read 19 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.