21 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from JOSEPH W
1 star02/16/2024
MINTERCHANGE.ON 2/13/24 I DEPOSITED $1000 IN KRAKEN'S CASH ACCOUNT ON 2/12/24 USING PLAID. ON 2/13/24 WHEN I ATTEMPTED TO BUY CRYPTO I DID NOT HAVE THE DEPOSIT IN MY ACCOUNT.ICONTACTED SUPPORT AND RECEIVED A E-MAIL FULL OF GIBBERISH SAYING MY SECURITY HAD BEEN VIOLATED.IF YOU CAN HELP PLEASE DO.-***************************Review from Lakia K
1 star01/05/2024
I signed up for kraken and was able to buy lite pin and withdraw to another address immediately. Im trying to use it again for a second time and I cant withdraw. I was told for new users theres 72 hour hold. I used the same payment method the as the time nothings changes I dont understand why I have to wait 72 hours and I should have been notified of that BEFORE buying crypto. Im calling my bank to get a refund since their support will not answer the phone and Ill never use kraken again!!! I mean wtf would I want to wait 72 hours for my funds get real.Review from Joel D
5 stars11/21/2023
Kraken is a Fantastic business that charges as little as possible for orders and transfers while offering perfect execution.Review from Rachal K
1 star10/17/2023
This company is horrible. I placed a **** deposit, and they held it forever and then told me that they were closing my account and I could not reopen another one. NO REASON why, and my money is lost in limbo. They refunded it back to a completely different account.Review from Bob F
1 star10/13/2023
I called ****** about a wire transfer that did not post to my account later they sent me email saying they were closing my account this place is a joke do not do not do business with these peopleReview from Linda L
1 star09/05/2023
Do not use this exchange unless you like grief and don't mind losing funds. I signed up and was verified with the proper ID, (************** Real ID Driver's License). A few days later when I signed in, they wanted to reverify my ID? I did anyway, using the SAME driver's license and just like that, an hour later I'm verified again. Fantastic, until I tried to actually buy a small amount of crypto, ($100). Now they wanted my bank account information, (username and password) for some company called Plaid. I don't know about you but, ***** gets that info from me just because they say they need it! Ok, they said they also accept debit cards and I have one of those from the same bank. I tried twice and BOTH times the transactions were unsuccessful, or so they claimed. I then contacted customer support by chatbot at first then by a "human" who said that this issue was being escalated but email will be the only means of contact from then on. I go to my email and there it is, "Sorry we have to inform you that we are closing your account for...b/s security reasons...and ****, yada,yada, prevent us from telling you why!" I was mad at first and then I thought to myself, you have been living an entire double life as a money-laundering, drug kingpin and you knew nothing about it. Ya fooled yourself but ya can't fool Kraken! Seriously though, what criminal uses their real, VALID ************** issued Driver's license and legal address online? Let's be for real here, they wanted my bank info on top of my other personal information and when I wouldn't give it to them, I'm gone. They are now probably going to sell my social security etc. on the black market. Something else I now have to worry about. As for the 2 x $100 attempts I made to buy crypto, I guarantee those transactions will go through and I'll have to explain to my bank why they should be reversed. That's how this story ends.Review from Tracy P
1 star07/18/2023
Liked kraken until they suddenly and without warning closed my account and will not tell me why. Very unsettling and bad business.
Kraken Response
07/29/2023
Hello,
We want to express our gratitude for sharing your experience with us. We understand that situations like this can be frustrating, and we are sorry to hear that it has affected you in this manner.
At Kraken, we are committed to adhering to all legal and regulatory requirements in every jurisdiction where we operate. When an account is closed, the decision aligns with our security policies, and it is generally considered final. To protect your privacy and security, we have limitations on what we can publicly disclose on this platform.
Nevertheless, if you are willing to provide your ticket number and/or Public Account ID, we would be more than happy to review your case and work towards finding a resolution that benefits both parties.
Just a friendly reminder, please only share your support ticket number or Public Account ID, and never disclose your username or email.
Best regards,
Kraken
Review from Mary C
1 star06/21/2023
They tell me get a bank in my name. I did that 3 times. All 3 banks were on their list then all of a sudden it's not on their list. They take fees every time u try to withdraw. I told them let me get it in bitcoins or another cryptocurrency and they refuse. They closed my account down and refuse to give me my moneyKraken Response
07/09/2023
Hi,
Thanks for taking the time to share your experience here with us.We understand that a situation like this can be frustrating, and we regret to hear that it has made you feel this way.
Here at Kraken we must comply with all legal and regulatory requirements in all jurisdictions that we operate in. When we close an account the decision is made in line with Krakens security policies and is usually final. For your own privacy and security,what we're able to share publicly with you on this platform is limited.
However, if you would like to share your ticket number and/or Public Account ID with us here, we would be more than happy to take a look at your case and endeavour towards a mutually beneficial resolution.
A friendly reminder to please only share your support ticket number or Public Account ID (*************************************************************************), and never your username or email.
All the best,Kraken
Review from Robert A
1 star06/05/2023
I purchased $738 worth of bitcoins from them on 4/28/23 a few days later when I checked my account balance , it was only $651, when I asked why , I got no response but 2 days later they told me they were closing my account with them and I had 2 days to sell the bitcoins and supply them with bank account information in my name that they would wire my remaining funds to , I explained to them that my only bank account would not accept wire transfers , that they would have to send it back to the debit card I used to by the bitcoins with or send me a check,they said that they couldnt do either and they would hold my funds until I supplied them with a bank account instead that accepted wire transfers ,,complaints filed with *** *** *** ***Kraken Response
06/11/2023
Hello ******,
We understand your frustration; however, due to security and privacy concerns, we are unable to provide details on the closure of your account through this platform. We ask that you refer to our emails and address all of your questions and concerns in a direct reply to them.
We wish you all the best on your crypto journey and thank you for your time at Kraken.
Kraken ??Kraken Response
07/09/2023
Hi,
Thank you taking the time to share your experience. We can certainly understand your frustration and want you to know that we do not take the decision to close an account lightly. It is always made in line with compliance and legal frameworks of local authorities and regulators.
We appreciate your cooperation but due to privacy and security reasons, we are not able to discuss details regarding account closures.Please do share your ticket number with us so that we can investigate this and work with you to ensure your funds are returned to you.
We look forward to hearing from you.
Regards,
KrakenReview from David T
1 star06/01/2023
Customer service is less than adequate. Been waiting over 2 days for help for a password and username resetKraken Response
06/04/2023
Hello David,
Thank you for your patience.
For your security, a short video call is required to resolve your request. This call will be conducted via Zoom.
You can access this call via your browser, and do not need to install the app or register for Zoom to participate in the call, unless your browser requires you to do so.
During the call, you will be asked to sign in to your Kraken account from a device used previously to access your account.
Thank you for scheduling the video verification call with us.
We will send you a link to the video call a few minutes prior to the scheduled time.Note: You are not required to create a Zoom account to access this call. Additionally, you will not need to install software if you access the link from a modern browser on a PC/Mac.
To prepare for this call, please complete the following:
Ensure your valid government-issued photo ID is readily available at the beginning of the call.
Have a Two-factor Authentication (2FA) device readily available for sign in and to secure your account during the call.
Familiarize yourself with Zoom and ensure your audio is working correctly by conducting a test meeting prior to the call at zoom.us/test (PC/Mac only).
If you do not currently have a 2FA device, ensure you have a Hardware Security Key or have an Authenticator App installed on your phone before the call.
For more information about Authenticator Apps, please visit: https://support.kraken.com/hc/articles/360000444903
We look forward to speaking with you.Kraken Support
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