Business ProfileforLiberty Windows & Siding, Inc

Liberty did a FULL roof replacement on our home including a flat cricket area between two peaked roofs in 2013 along with siding & gutters due to a tree falling on the home. ********** recommended Liberty as they are a preferred vendor. The total for the job was in excess of $25k. Rood leaked at the cricket in 2016 and they came out and fixed it under warranty. Roof again leaking at SAME spot in 2022 & called Liberty owner Muela on 5 occasions with no response. Office manager finally called me on 12/23/22 & said they will not come out to fix roof without me paying $350 up front which included any normal repairs, which I was forced to do and she scheduled an appt. between 12-5 for Monday 12/26/22. Roofers never showed up or called after I took off from work & sat home waiting for them. Roofer showed up on 12/27 at 5:00 and took 1 picture and left. No conversation with him as he said office would call me the next day. They never called. I called next day and was told co-owner named Peter would be calling me as he had more authority to have cricket area torn out and fixed correctly this time as it has leaked on 3 separate occasions in the same spot. He never called until this afternoon and was EXTREMELY RUDE and cut me off every time I tried to talk. He had a very accusatory tone and was telling me false information the entire conversation. He disclosed he was not a part owner as I was told, but a manager to resolve issues. He claims they didn't do the flat part of the roof in 2013 when the ENTIRE roof was paid for by ********** and Liberty is one of their preferred vendors. FALSE! I asked him how the other two sections of roofing could have been replaced without the flat roofing being done first as this is tucked under the shingled sections and has to be done prior to shingling the rest of the roof. He states the repair in 2016 fell within their 3 year warranty and that is why they fixed it in 2016. Company is dishonest and avoids correcting their workmanship errors!