Business ProfileforSunrise Premiere Pool Builders, LLC

We contracted with Sunrise to build our pool and all monies owed to Sunrise and contractors have been paid in full. The pool was plastered and filled on August 8, 2022. A representative (Jason) from the company arrived on August 9, 2022 and I advised him of the indentation on the love seat as well as rust looking stains and rust looking marks on the steps. He advised all could be brushed out. I knew this was false and continued to remind him every time he came out to the property (once to look at the timer, another to fix the timer and another to show us how to add salt). On September 14, 2022, I sent 3 emails addressing them to Diane (one containing our items needing repair and 2 showing images). On September 16, 2022, we received a response indicating they were sending someone out to look at the damages. Again, these damages were already pointed out to Jason in August 2022. Jason arrived on or around September 19, 2022, and advised that the pool would need to be replastered in some sections and that it could occur in Winter 2022, Spring 2023 or Winter 2023. I did not receive any follow-up to that September 19th meeting. On October 20, 2022, I sent a follow-up email to Diane and expressed that replastering in Winter 2023 was utterly unacceptable. I have yet to receive a reply. It should also be noted that replastering in Winter 2023 would push us out of the warranty period. We are seeking to have the damages (referenced in the September email) fixed so that we may fully enjoy our pool. Attached are 4 emails. Kindly note two emails are labeled 2 of 3 one of which is the October 2022 follow-up email.