Customer ReviewsforChesaco Motors, Inc.

Lies and deception!!!! We purchased an RV from them at a camper show. We signed a purchase contract and a finance contract and we're advised we would be contacted shortly after the end of the show but we never were. We called several times were not able to speak to anyone and had to leave a message every time. We eventually received a voicemail but the phone number that was given was for a fax machine. Over the next 3 weeks we called everyday but we're never able to speak to anyone and NEVER received a callback. We finally called and demanded a manager and eventually were able to speak to one. He told us that a couple days after the show their bank "changed their terms" and they will not give us a loan even though we already signed a contract. Clearly because they were no longer getting money from us they couldn't be bothered with us. We are still waiting for our deposit back that they had no problem taking from us. They advertise a family company but this is not how you treat family.

I am sorry that you were not satisfied with the financing the bank offered you. We are unable to discuss these items on a public forum, but every effort was made to get you the best financing available for your purchase. While we would like to make every deal, the lenders set the term and rate based on their evaluation of your credit. Your deposit was refunded immediately after you told our finance department that you were unhappy with the rate the bank was charging you.

Another lie!! We did not tell you we were unhappy with the rate the bank was charging us. We signed a contract with you fully knowing the bank rate that was offered. Several days after this your company decided to back out of the contract and never told us and it took us apps a month to find this out. Please do not say that we were the ones who requested out of the contract as that is not true!!

Warning!Do not buy anything form Chesaco.They have had our unit for 11 months in their service depart.We have been lied to and excuses have been made over and over again. The entire story is too long to share but for 7 months we were told they were waiting on parts to find out that no parts had every been ordered.The employee turnover is horrible and everytime a Service Tech, Service Mgr and General Mgr would leave a new one would come in and have no idea about our unit so we would have to explain everything over from the start.We had a facetime call after 7 mths with the General mgr (only after escalation to Corp. where he tried to defend his co. and had no sympathy for our situation!) He assured us everything would be taken care of well 4 months later our unit is still there.After finally getting hold of the Service mgr. that does not return messages left for him by their customer service line employees says that our furnace was not part of a recall that we had been told for the past 4 mths had been part of and that they were waiting on a part to come in.Only to say did we want them to take care of a mice nest that was in the furnace.Serv. Mgr. and had addressed the mouse nest early on and told us it would be removed and the issues would be addressed with the furnace to get it back in working order. Replacing the Trim inside due to water damage was part of the initial insurance claim work and I was just called after 11 mths telling me they no longer make the trim in our color and that he could order a similar color however it is on backorder and wanted to know if we could install it ourselves once & that they couldn't deliver directly to the cust. he would call us when it came in to pick up. Did I mention the dealership is 2 hours from our home.There has been multiple other issues with our unit repair however it would take more room then is avail. to explain it all. We are beyond frustrated and will never use their services after we get our unit back from repair.

I am sorry that Mr. and Mrs. ***** felt like they had a bad experience with the repairs on their damaged RV. Insurance claims on RVs with extensive water damage have been especially difficult during the COVID pandemic we have all been experiencing. Manufacturers are typically slow during the best of times, but recently waiting times have been extended four fold. Many trim and cabinetry pieces are not available after a couple of model years, so matching damaged cabinetry and paneling is next to impossible. The manufactures provide us the best match available at the time. Every effort was made to expedite parts. However not being the manufacturer, these shortages are not in our control. There were many items in addition to the water damage that had to be addressed. All Items have been completed for some time and we are awaiting Mr. and Mrs. ***** to come and pick up their completed travel trailer.

We were just called one week ago and was told our travel trailer was ready however we have not picked it up because you are telling us we owe money for the insurance claim repairs that should have been submitted to the insurance company on a supplemental request since the initial estimate was not completed correctly . The service manager said he could not release the unit to us until it was pay in full and we are not paying for the insurance claims work when it should be paid for by the insurance company because your company did not submit it correctly during the initial estimate since they submitted the costs as 700.00 and it ended up being 2,200.00 clearly the initial estimate was not thorough. Which I brought to the initial tech on multiple occasions. . Don't make this sound like we are delaying in picking it up!! And we were told for 7 months parts were ordered when they weren't so you can't blame the delay on parts on Covid when they were never ordered!! Per your own service technician no parts we even ordered til November after having the camper since May. You can make as many excuses and try to turn this around on us but you know that Chesaco doesn't want to take any responsibility for your actions and that is what upsets us the most. We understand if this would have actually been a delay in parts but that was not the case the parts we not ordered for 7 months after taking possession of the unit and your customer service is horrible!! We will be picking up our unit as soon as you get the charges straightened out with the insurance company believe me we don't want it sitting there any longer than necessary since we have not been able to use our camper for 11 months. Stop making excuses and start taking responsibility for you business ethics!!! Your turn around in employees should be an indication that you have issues and they are not willing to stay because they don't want to have to deal with all the upset customers and with all the negative reviews on the BBB site it clearly shows you have issues that need resolved because not everyone is in the ring like you try to play it off!!! I wish I would have read the reviews before purchasing from Chesaco. And maybe you should advise you corporate contact and your general manager to respond to e-mails complaints or at the least give your customer the courtesy of a phone call when they are reaching out to them for resolution ! All we ever wanted was the truth and all we ever got was a bunch of excuses! If this review helps one person not to go through the headaches and frustration we went through I will be happy!!