Business ProfileforChase Street Properties, LLC

On March 27th, my husband and I had to cancel our reservation through *********** for our trip to Baltimore. We had until April 21st to cancel our reservation for free. My husband first attempted to contact the property owner on March 29th and was not able to get anyone on the phone and so he left a message. Once again, he called on April 2nd and had to leave a message. So, he contacted *********** on April 4th and they informed him they would leave him a message as well. Finally, on April 10th, my husband was able to speak with the property manager, who informed him that we needed to send an email through *********** showing our cancellation. A short time after my husband followed through and sent the email, I contacted the property manager to see if he received the email. I just wanted to make sure it went through. The property manager G****** snapped at me for calling and then informed me that he was not in front of a computer to see. I stated that was fine and when could I call back to find out if he received it. He gave me a 2-hour time frame, so I called back around 4:25pm yesterday. His phone had a strange message telling me to put his number in on a messaging service, however it told me he was not a subscriber. I called multiple times more and texted. At 5:07pm, he left a voicemail stating he had not received the email and that we would not communicate except through ***********. *********** called and at 5:27pm, he informed them that he was not in front of his email, and he would check the next day at 9:00am. I contacted *********** around 12:30pm and he informed them that he had not looked at his email and was unable to answer the question. I called *********** again he is not answering his phone. So, thanks to Chase Street Properties, I will have to wait until April 17th, contact ***********, show proof of payment, and then must wait another 7 to 10 business days for our refund.