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Find a Location

Bay Property Management Group has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Bay Property Management Group

      1114 St Paul St Suite 1A Baltimore, MD 21202

      BBB Accredited Business
    • Bay Property Management Group

      1 Heighe St STE 1D Bel Air, MD 21014-4130

      BBB Accredited Business
    • Bay Property Management Group

      216 Crain Hwy N STE 202B Glen Burnie, MD 21061-3085

      BBB Accredited Business

    Business ProfileforBay Property Management Group

    Property Management
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.2/5stars

    Average of 132 Customer Reviews

    Customer Complaints

    58 complaints closed in last 3 years

    21 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/22/2013

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Bay Property Management Group has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Bay Property Management Group

        1114 St Paul St Suite 1A Baltimore, MD 21202

        BBB Accredited Business
      • Bay Property Management Group

        1 Heighe St STE 1D Bel Air, MD 21014-4130

        BBB Accredited Business
      • Bay Property Management Group

        216 Crain Hwy N STE 202B Glen Burnie, MD 21061-3085

        BBB Accredited Business
      Location of This Business
      1114 St Paul St Suite 1A, Baltimore, MD 21202
      BBB File Opened:
      1/22/2013
      Years in Business:
      13
      Business Started:
      7/20/2010
      Business Incorporated:
      6/14/2010
      Accredited Since:
      11/22/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Bay Management Group, LLC
      Hours of Operation

      Primary

      M:
      9:00 AM - 9:00 AM
      T:
      9:00 AM - 9:00 AM
      W:
      9:00 AM - 9:00 AM
      Th:
      9:00 AM - 9:00 AM
      F:
      9:00 AM - 9:00 AM
      Sa:
      9:00 AM - 9:00 AM
      Su:
      9:00 AM - 9:00 AM
      Business Management
      • Mr. Patrick Freeze, President
      • Ms. Carolyn Freeze
      Contact Information

      Principal

      • Mr. Patrick Freeze, President

      Customer Contact

      • Mr. Patrick Freeze, President
      Additional Contact Information

      Fax Numbers

      • (443) 869-3275
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      58 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/15/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      • BMG Property Manager(PM) recommended unvetted mover - suspect a kickback situation between mover/PM. Over $15,000. property damaged and destroyed. Aug 12, 2022 lease start. Physical move in, Sept. 4, '22 Aug 11.'23 lease end. • Viewed/Rented unit via video from property manager. Did not see unit in person due to tenant occupancy. • Unit NOT cleaned. I had to assess damaged, unpack, clean apt. Building followed suit... filthy carpets, uneven floors, dank/damp, building smelled. Garage decrepit - leaks every rain. 2 bathrooms, no medicine cabinets - only 2 unevenly hung towels rods. Shower caulking looked like it was done by a 5 year old. Maintenance? no skill. Security broken at all access points more often than not. Homeless easily access building to sleep. All this to say, building quality not commensurate with rent charged. Worst place I ever lived. PM rarely on site. Only priority was filling vacant apts. PM infected with white fragility. A Karen. Easily turn victim despite her massive shortcomings, lack of knowledge/ineffectiveness/indifference. • Parking was not charged until May, 2023 (coincidentally after I mentioned to PM I was not renewing and relocating to EU) and was due that same month. Paid new rate with June rent, while trying to figure out how to pay huge parking balance. PM applied June parking fee to parking balance and charged late fees for June. • Over time resented living there and by this time realized PM is a horrible person. Trust blown. Moved out July 28th. Turned off utilities/paid BGE satisfied. PM sent a charge for utilities though I wasn't there. Used the "it's in your lease" was also stated about the parking. • Gave required 3 month notice to move out AND vacate garage. Didn't receive full security of $1k (not the average) and was charged for Aug. parking despite notice, absence, including auto. I feel like I was cheated and taken advantage of. I paid all of the nickel and diming and rent was always paid on time. Didn't matter.
      Read More

      Customer Reviews

      132 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Teddy K

      5 stars

      04/25/2024

      Andrew L****** has been an outstanding property manager. He keeps us up to date on all things going on in within our property, as well as the larger community it is a part of. He's been extremely responsive and we've received the best support from him. Thanks, Andrew!

      Local BBB

      BBB of Greater Maryland

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