Customer ReviewsforCatons Plumbing & Drain Service

I hired Catons plumbing for sewer line replacement work due to root invasion. They came forward to do a free camera inspection to ascertain where the fault is. I got "carried away" by the nice talk of the marketing person and got a opinion these are real professionals. Then they told this work would cost me 10K+. I negotiated and they reduced (!) 20-30 dollars to bring it as round figure 10K. They kept postponing the dates due to various reasons after getting 3K as advance from me. Then one final day, they did the job and immediately got the remaining 7K from me. They just scribbled in a small receipt note and gave it. I was promised 5 year guarantee. When I asked for the final invoice, they kept dodging. Then then office assistant Trinity replied the "system" can not generate a final invoice (heard that?). After multiple failures and voicemails, one day I could speak to her and yelled at her stating that if she is not providing a formal final invoice bill or receipt 10K, I am going to inform IRS and leave negative reply in BBB. Then she had to send it. The 5 year verbally agreed warranty is now changed to 1 year. I had to waste my time and undergo mental tension just to obtain an invoice for the amount I paid. Such an unprofessional company. I am no sure about the quality of work done. Please try to stay away from this company.

Catons plumbing told me they hire by the job and not by the hour. They had me wait 4hrs til they showed up and told me the job was going to cost $146. I watched the technician tighten the p trap with his hands and then hand me a receipt. The job took no longer than 15 minutes at the very most. There were no parts involved & NO TOOLS!!!!! I called the manager and explained that they said by the job ! What would it have cost if they actually had to use parts and tolls ?!?!? The manager kept on going in circles and would refer to hourly and then go back to pending the situation. Utterly disgusted with this company. They said one thing and the. Charged me for the hourly of 15 minutes which can to $150

We were thrilled with our experience with Caronsville Plumbing last week! They came out promptly and got right to work on our pipe repair. The plumber, Nick, was so courteous, knowledgeable, and efficient. After they fixed our primary issue and were still in our home, they were able to help us solve another plumbing issue that had been a mystery for years. Will definitely plan to use them again for any future plumbing needs!