Customer ReviewsforPainful Pleasures, Inc.

I made a wholesale Order since I have a lot of piercings so I purchased a lot of jewelry. I am a certified piercer so I am knowledgeable on jewelry and the sizing of the jewelry. Fast forward to a month the package arrived, that same day I made a case since 6 of my jewelry parts were incorrect. 3 shafts were too small and 3 toppers were the incorrect color silver rather than gold. Case number #XXXXXX I kept emailing them back and forth receiving late responses with them asking me various questions. The invoice, photos of the jewelry, I even measured the jewelry. I provided them the part numbers to the items that were incorrect which were 3 bar shafts and 3 toppers incorrect. I wanted a refund or an exchange. After emailing them back and forth for a month with them being inconsistent yet me responding quick begging them to hasten the customer service process. they ended up just giving me a 15%discount rather than the products I purchased or even offer a discount. Which is mind boggling to me cause I went to the site to try to see the price it would cost to repurchase at wholesale price and these products would've totaled to 60+ with the discounts despite not ordering it in wholesale. My issue with this company is if they were the ones that gave me the wrong products why should I be paying the price for it. I am a customer and I just want the products I had ordered. Since I can't use the bar shafts I purchased I also can't use the toppers that go along with it that I had purchased and came in properly the toppers were beautiful too. I'm extremely dissatisfied with the customer service. This company sells very expensive products such as tattoo machines and gold jewelry. They need to improve their customer service greatly if they want to be a reputable business to buy products from. I never go out of my way to write reviews but this was just terrible.

Yes, Miss ***** did reach out to us before the Holidays regarding her order, and there were several e-mails between our customer service representatives and our valued customer. Although there needs to be communication to obtain photos and packing slips, this is a process that should not have taken as much time as it did. Upon reviewing the case, we had a representative reach out via phone to speak with the customer directly. This alleviated any additional back and forth. This case was reviewed by the CS Manager and the quality control supervisor for jewelry, who sent out replacement pieces, free of charge. This replacement order is due to be delivered 1/28, to the customer. After speaking to the customer, we received the following:

"Thank you so much for this. I appreciate it and I apologize for my rudeness in the emails with your customer service workers I should've just called since you guys handled it so well through the phone. I hope you have a nice day and thanks again for your help."

We apologize for the continued back and for via e-mail with the customer, and appreciate the feedback provided. We will continue to work towards our goals of providing excellent customer service to our customers. Thank you for bringing this issue to our attention, and for letting us have the opportunity to provide you with a positive outcome.

I would leave 0 stars if I could. This company strip mines our industry. I have had problems with the last 2 orders I've placed with painful pleasures resulting in over $1,500 dollars of my supply funds being tied up for over 2 months.

Good Day. We are very sorry to see this review, and it is unfortunate that Mr. ***** had an unsuccessful interaction with us. Mr. ***** is a valued customer, who seemed to have and issue with the delivering of his package. His merchandise was returned to us as undeliverable. We were more than happy to refund Mr. ***** his funds, however, in order to do that, the merchandise must be returned to us, and then the third party banking issues the refund. Unfortunately, this happened twice to Mr. *****, as the mailing address was not updated at checkout on his second order. In order for a financial transaction to be completed, his address would have to have been entered in full. For the order to be placed and delivered successfully, Mr. ***** would have had to update his shipping address at checkout. We spoke to Mr. ***** after the second incident, and even updated his address in our system for him, if he wished to order with us again. If Mr. ***** would like to order with us again, we are more than happy to offer a discount on his shipping, and to help him verify that his address is correct at the time of shipping. We are hoping that Mr. ***** will order again, and have a successful transaction.

I've done business with Painful Pleasures, Inc. "on and off" for years; however, after placing an Order over a month ago, it remained in "processing" status far too long. I asked what was up, and only received vague responses as to what was causing the delay. It appears countless other customers (according to reviews I've read on-line) have experienced the same issue. I went after them for a full refund and also contacted my banking institution. Luckily, I received the refund; however, I have repeatedly asked Customer Service to close my account ... I'm not shopping with them again! However, once again, I'm getting "stalling tactics" ... namely, I was told they need a supervisor's approval to close my account. Weeks' later ... numerous requests later ... the account remains open ... why? You mean to tell me they don't have any Supervisors on-board to "sign-off" on getting an account closed per the customer's endless requests? BTW ... that "processing" Order for which I received a refund was not closed or cancelled out either ... it's still "processing" according to their own records ... "OMG!" Apparently, according to other customer reviews, this company's inability to fulfill Orders has been a problem for months. So then, why didn't they close down their site/operation and correct the in-house problems BEFORE accepting new customer Orders and taking everyone's money under false pretenses? Isn't that logical? Doesn't that serve both the vendor and customers alike? ... it's a "no-brainer" to most people, don't you think?

We deeply apologize as our integration upgrades have led to fulfillment delays. We are working as quickly as possible to get all orders out the door in a timely fashion but understand that this was a huge inconvenience. Additionally, we apologize for the communication that you received. Our representative was trying to obtain proof/confirmation that your account had been removed. We noticed that you followed up with us yesterday and informed us that you were no longer able to access you account which means it had been removed from our system. We are glad the issues have been resolved.