Customer ReviewsforMr. Handyman Of Anne Arundel And PG County
100 Customer Reviews
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Review from Charleá R
5 stars11/27/2023
Quick and affordable! I am very pleased with the service I received from Mr. Handyman Of Anne Arundel And PG County. Looking forward to having them complete more projects inside and outside of my home!Mr. Handyman Of Anne Arundel And PG County Response
11/28/2023
Thank you very much. So glad that you were pleased with our service and plan to use us again - repeat customers are the key to our success.Review from Zach M
1 star11/17/2023
I asked Mr. Handyman of Anne Arundel and PG counties to come by and provide me an estimate for damage that had been caused by water over flowing into our basement from a excess water pipe typically used to drain our AC, hot water heater overflow, etc. In order to have this company come out and provide an estimate, they requested $98. Given they have such high reviews, I figured they were the best in the county and agreed to pay the $98 to provide us an estimate for the work. After the initial viewing of the location needing repairs, the gentleman that came out provide me an estimate between $1700-$2200 to make the repairs. The estimate didn’t have an itemized list of how they reached the numbers. I sent the estimate to my insurance for them to let me know when I can start the repairs, only for them to contact me telling me Mr. Handyman will not speak with them, as they did not hire Mr. Handyman to provide services (I understood this piece of it). The issue is, my insurance needed them to not only provide a single number for the estimate, but also itemized list how they got their estimates. I tried helping the insurance person to understand, based on my recollection of what the professional relayed to me. She asked that I ask Mr. Handyman to provide that breakdown and why wouldn’t they just select the $1700 lowest cost to make the repairs. I agreed, as that made sense from a company’s standpoint. Immediately called Mr. Handyman to speak with the service professional who came out. He was busy, but the person who answered the call said she could assist me. I asked her to provide me an itemized list with one number on the estimate, and she said she can’t do that. I just asked, why not provide the most expensive number in your estimate so all your bases are covered and she told me that sounds like a good idea to tell your insurance (indirectly letting me know Mr. Handyman isn’t budging on providing me with an estimate I can use to get them fully hired). $98 wasted…Mr. Handyman Of Anne Arundel And PG County Response
01/12/2024
Very sorry for your experience. We do not do insurance company estimates - they are very detailed and use a specific software known as Exactimate. We work on a time and material basis, so our estimates are offered as a range. Some insurance companies will accept them if they consider the high end of the range to be reasonable. Others require that we follow the exact system. We have not control over that.
Providing the exact number in an estimate either implies that we are doing the work for a fixed price, or can be construed as insurance form if in fact, that is not the basis of our billing. We are honest and transparent in our procedures and our estimates reflect that we are approximating based on time and materials.
Not sure if the customer told the CSR that the purpose of the estimate was to submit to the insurance company, but I have instructed my staff that if someone tells us that, we explain that we do not offer "fixed bid" contracts, which many insurance companies require.
Review from Chip H
5 stars11/03/2023
Outstanding every time we use them. Always on time, professional and great workmanship.Mr. Handyman Of Anne Arundel And PG County Response
11/06/2023
Thanks so much. Repeat customers are the backbone of our business, so this is very nice to hear.Review from Laurie S
5 stars09/15/2023
I have used Mr. Handyman quite a few times. The workmanship was superb. You get a photo of who is coming to your house and can follow their route to your house. Barry did a fantastic job tiling a shower for me, among lots of other things. I am a very happy customer!Mr. Handyman Of Anne Arundel And PG County Response
03/25/2024
Thanks so much for your kind words. Sorry that somehow I missed seeing this review when it first came in, but we really appreciate your taking the time to share your experience on the BBB site!Review from John M
5 stars08/23/2023
Excellent Service. I will be sure to use Mr. Handyman again when the need arises,Mr. Handyman Of Anne Arundel And PG County Response
03/25/2024
Glad that you were pleased with our service. We look forward to working with you again whenever you need us!Review from Rosa K
5 stars08/21/2023
Mr. Handyman did a great job repairing the Soffit on the Roof underhang at my home. I would recommend them to my family and friends and I would differently use them again.Mr. Handyman Of Anne Arundel And PG County Response
08/24/2023
Thanks so much. We appreciate your taking the time to share your good experience. There is no greater compliment than a referral to family and friends.Review from Kenny R
5 stars08/17/2023
Great communication, professional service and fixed our plumbing issue quickly.Mr. Handyman Of Anne Arundel And PG County Response
08/24/2023
Thanks for mentioning the "soft skills" - it's not just about being a capable plumber, we strive to be good at communicating with our customers and and overall professional approach to providing excellent service. We appreciate your mentioning that and thank you for your business.Review from Saun J
5 stars08/09/2023
I was pleased with the outside work Mr. Michael Th—- did on our home. Would recommend to neighbors.Mr. Handyman Of Anne Arundel And PG County Response
08/10/2023
Thanks for your kind words. Glad that you were pleased with our service.Review from Jim T
5 stars07/28/2023
Quick, easy, professional. Would definitely use again. Would recommend to friends.Mr. Handyman Of Anne Arundel And PG County Response
08/02/2023
Thanks very much for taking the time to share this! We appreciate your business and are glad that you were pleased with our service.Review from Deanna H
5 stars07/08/2023
Mr Ken E***** was wonderful! Ceiling Fan light switch was fixed in no time. While he was here, He even fixed another light switch we have been having trouble with. Very professional and kind.Mr. Handyman Of Anne Arundel And PG County Response
07/12/2023
Thanks so much. Glad that you were pleased with our service. Ken is our lead tech and has been with us for more than 18 years! We appreciate your business and are grateful to you for taking the time to give us this positive review.
Customer Review Rating
Average of 100 Customer Reviews
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Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 8:00 AM - 5:00 PM |
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