Customer ReviewsforGriffith Energy Services, Inc.

I am utterly outraged by the abysmal service provided by Griffith Energy! After forking out a hefty $426 for a furnace tune-up on 3/4, my furnace conked out the same day. To add insult to injury, they sent another technician on 3/7, who had the audacity to charge me $581 for replacing the pump, blaming the incompetence of the first technician. What's worse is the lack of transparency in their billing! No itemized breakdown, just a vague claim of a discount for a diagnosis fee. When I dared to question this highway robbery, the service manager had the nerve to tell me they "don't break down the bills." This is daylight robbery disguised as a service! I demand a refund for the shoddy work and the blatant overcharging!

Thank you for your feedback. We apologize for any miscommunication on our part. We pride ourselves on transparent pricing for all billable repairs and our technicians provide a diagnostic fee and estimate of repairs with customer approval before making said repairs. We have escalated your situation to our Division Manager and he will be following up with you directly.

If I could give no stars I would this is the worst company I have ever dealt with worst than spectrum to be honest. I ordered propane and have been telling them for the whole season my gauge is messed up and doesn’t read right and it needs changed … they still have not replaced it saying the tank would need to be on 0 I replied with it was on0 for 3 weeks and still ran so the gauge is messed up please change it or do what ever to fix I ordered propane the beginning of April and advised again that the gauge doesn’t seem to be accurate because I was running out I can tell by the way the heater runs when it’s gonna run out but it was at 20 %. Please change the gauge again. I said and she said yes I will make notes of this not sure if three changed it but they charged me 194 dollars more than what I received and stated do would have the credit back in 5 to 7 days it is still not here. I called they said oh yeah we mailed you a check I said a check you charged me a h prior to delivery and then I have to wait they said yes I said some choice words and requested manager …. Long story short the manager said I will be waiting 4 to 6 weeks to get my money back that they over charged me like WTF DO YOU MEAN .! So beyond pissed right now I will be finding another company prior to next winter season as this company SUCKS

Hello. The consumer is rating Griffith Energy of New York (A Superior Energy owned company). We are not affiliated in any way with that company. Thank you.

I was a customer in 2021 and my contract ended December 2021. Griffith made a mistake and filled the oil tank after the contract was over (January 22, 2022) which I had signed a contract with Petro. Then, Griffith tells me I owe some large amount of money for the oil. They have continued to bill me and add more money for late fees. It is infuriating that no one ever responds over a year and a half. I have called customer service 3 times and sent 2 emails and no response. Customer service is terrible and the ones they have seem overworked. They are only concerned with their bottom line. I have reported this to Petro also, as they took away what Petro should have done.

Hello. Thank you for your review, however your automatic delivery program was not tied to your pricing agreement as stated in the copy of your pricing agreement that you confirmed. Therefore, the delivery was made as scheduled and you received the benefit of the fuel. Moving forward as a measure of goodwill, we will be crediting your current account balance due and all associated finance charges. We wish you and your family a happy holiday season.

We called because they had originally put in our new furnace. When we turned on the heat due to chilly nights it would not ignite. There was a service fee to come look at the issue. The service man said it was a bad valve and he would have to order it. The part came a week later.I took off work because I was given a time frame of 12 -4 which he did not show up until 530 pm. He went down stairs fixed the valve. He was here for almost an hour. The part cost 157.00 dollars we were charged a total of 881.00 for the repair. The service worker said he would email a receipt that we never received . I called today and asked for an itemized receipt I was told they do not provide those. They also stated you are told the cost before they do the work . I told them we were not he finished the job and asked for a check. I explained that I have now called other providers for this service that stated this was ridiculous. I will continue to try to continue to reach out to the VP Randy G**** or the owner Scott H*****. So the almost one hour he was here a non emergency visit was 620.00 for labor. I will make sure I reach out to consumers as well on linked in as a work for a very large employer. Do not receive services from this company

We appreciate the feedback, however we respectfully disagree with the information as listed.
We did not install the ***** Gas Furnace.
Our service technician did provide the estimated cost to repair the system and we were given the direction to proceed with the repair, The system was repaired.
Thank you again for reaching out to us.

Originally, they had installed it. They were called for a repair the technician came for a service fee. He said it was a bad gas valve on the heater. He said he would order it. He came back a week later the following Friday. He did not discuss the cost of repair, (the part was 164.55). He fixed it then asked my husband for a check for 774.00. He told my husband he would email the receipt which he never did.
I called and was told they do not send itemized receipts. When I discussed that the entire balance was 881.00 over six hundred dollars for the technician to spend less than an hour at my home was insulting. He stated no companies will give you an itemized receipt. I said this was excessive cost, that after this happen, I called some other places and they had replied it was excessive as well.
I thought the company was reputable. This is poor business, and as I stated the technician never quoted a cost before he installed the valve.