Business ProfileforAbbey Fence & Deck Co., Inc.

I, ****** * *****, am representing my father on his behalf due to his illness. My father signed an agreement with Abbey Fence & Deck Co, Inc. on 10/10/23. Also present were Paul S*****, and myself, for the installation of a fence. The total amount is $8819. My father, ***** *****, put the required 1/3 amount in cash (via check), $2939. The balance, $5880 is due upon completion. The contract indicated that the anticipated commencement date is 4-7 weeks with anticipated completion date is 1 - 3 days. On 12/1/23, I received a call from the company agreeing the fence installation date would occur on 12/7/23. On 12/1/23, Mgr. Chris S***** rejected the date and I have not heard from the company since. Within the start of the contract, I personally called several times to seek an installation date. My father satisfied providing a survey and my father paid a contractor satisfying Abbey's request to remove a tree, and clearing an area on the left side of his property to allow the fence installation. The information stated here reflects the contract. There was no mention about "notifying utility" in the contract. The only call I received after Mr. S***** and my dad spoke on 10/10/23 came from the company by Chris S*****. He emailed me and I was provided an installation date via cell messaging. I responded to the message and confirmed I was available on 12/7/23. I have an email from Mgr. Chris rejecting the installation date. Our call was as a result of him calling me indicating I had an issue and I was upset. I explained to Chris, "what was wrong with asking for an installation date based on the commencement time of contract?" The issue was on the company's part by placing me on hold for long periods of time; whereby, I spoke with more than one person by phone as a result of my question...no one at the time had an answer. I was told previously that supplies were not available, and that "notes" prevented receiving a date for install. Total Unprofessionalism and no update!