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          Find a Location

          Preferred Elevator Company has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforPreferred Elevator Company

            Elevator Installation
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 7/16/2015

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This company offers elevators, stair chairs and wheelchair lifts.

            Business Details

            BBB File Opened:
            6/20/2011
            Years in Business:
            18
            Business Started:
            1/1/2006
            Business Incorporated:
            7/13/2005
            Accredited Since:
            7/16/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Preferred Elevator Company, Inc.
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Business Management
            • Mr. Ken Gough, President
            • Ms. Dawn Edens, Office Manager
            Contact Information

            Principal

            • Mr. Ken Gough, President

            Customer Contact

            • Mr. Ken Gough, President
            • Ms. Dawn Edens, Office Manager

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Cherrell H.

            10/20/2022

            I contacted this company concerning a wheelchair lift not working, they automatically said that they could come and check it out, which they did, they did not tell me how much their travel fee would be or even if they had one, they charged me $255.63 to troubleshoot the issue, again they did not give me a price only saying I need a part which cost $32.00, then they come out to fix it and then charged me $559.88 totaling $815.51 to put on a $32.00 part. I called the company only to be told that you did not ask us and we talk to over a hundred people or something like that so if you did not ask then we don't offer pricing or quotes, when company come to fix anything at your home they would tell you that it would cost this to fix that, not well if you don't ask us then we will fix it and charge you whatever we want for you to pay,

            Preferred Elevator Company Response

            10/24/2022

            Ms. H******,

            Any and all questions or concerns are always answered when customers call to inquire about our services and costs involved. Again, we appreciate that you're frustrated with the cost of our company quickly and efficiently diagnosing and repairing the lift at your home. Your invoice was adjusted after discussing your dispute, and we hope that in the future if you require further assistance, you'll ask pertinent questions of concern to avoid any further confusion.

            Local BBB

            BBB of Greater Maryland

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