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          Atlantic Financial Federal Credit Union has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileAtlantic Financial Federal Credit Union

            Credit Union

            Additional business information

            Additional Info:
            This organization was a 2007 recipient of BBB Greater Maryland's Torch Award for Marketplace Excellence. Torch Awards are given to recognize organizations exhibiting ethics in the marketplace and exemplary dedication to advancing trust between businesses and consumers. Lobby Hours
            Monday: 9:00 - 4:00
            Tuesday: 9:00 - 4:00
            Wednesday: 9:00 - 4:00
            Thursday: 8:00 - 6:00
            Friday: 9:00 - 4:00
            Saturday: 9:00 - 1:00
            Sunday: Closed

            Drive-Up Hours
            Monday: 8:30 - 5:00
            Tuesday: 8:30 - 5:00
            Wednesday: 8:30 - 5:00
            Thursday: 8:00 - 6:00
            Friday: 8:00 - 5:30
            Saturday: 9:00 - 1:00
            Sunday: Closed
            See all additional business information

            Contact Information

            40 Schilling Rd

            Hunt Valley, MD 21031-1105

            Get Directions
            Visit Website
            (410) 584-7474

            Customer Reviews

            2/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 74

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers financial services for savings, money market, club accounts, CDs, IRAs, mortgage loans, education, automobile, personal loans, and credit card services.

            Business Details

            Location of This Business
            40 Schilling Rd, Hunt Valley, MD 21031-1105
            BBB File Opened:
            1/12/2001
            Years in Business:
            74
            Business Started:
            4/1/1950
            Business Incorporated:
            4/1/1950
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 6652 for this business, issued by National Credit Union Administration

            These agencies may include:

            National Credit Union Administration

            1775 Duke St

            Alexandria VA 22314

            (703) 518-6300

            https://www.ncua.gov/Pages/default.aspx

            Type of Entity:
            Corporation
            Contact Information

            Principal

            • Mr. Matthew P. Piazza CPA, President/CEO

            Customer Contact

            • Mr. Matthew P. Piazza CPA, President/CEO
            • Ms. Tracey Jackson, Vice President of Finance
            • Mr. James Dickerson, Business Development Coordinator
            Additional Contact Information

            Fax Numbers

            • (410) 584-8061
              Primary Fax
            • (410) 539-3271
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to choose a new bank or credit union

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/28/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Date of transaction: 9/17/2022. Business provide a savings account, which had a direct deposit transaction every two weeks. Received a fake (For motion picture only) $100 bill in the drive thru. Filed a police report immediately the same day and Atlantic Financial did not accept any responsibility. They even refused to check the cameras when requested, and claimed that they process every cash and it's all "real". However, when told about the fake cash, the lead teller/Supervisor asked if the bill was blue (which it was) and which appeared that they already knew about it. Even after making the complaint on their ******** page, a comment from the bank saying that "Someone will contact me about this complaint" was false. No one ever contacted me to resolve this. I still receive monthly statements of my account since then. I refused to walk into that bank to close my account and waste my time and gas to drive there. I want my account CLOSED. They can honestly keep the $5.00 I have left in that account. Please have the manager of the bank contact me in order to handle this complaint.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nikita F

            12/03/2021

            Used to be my favorite place to bank, not anymore. I've been a customer for over 3 years. I have a personal loan, car loan, and credit card here on top of my checking and savings accounts. I woke up on 12/1 to see that my credit card account was closed for no reason. Because I was what they call "high risk" or I'm likely to default. I've never been late on any obligations I have with them, or any other company I'm with for that matter. My credit score is actually better today than it was when I was financed for my car loan April, 2020. I can understand if I were a bad customer with subpar payment habits, but again, I've literally never been late on a single obligation in my entire time with AFFCU. I'm disappointed and hurt because I really did enjoy being a member here. I will be taking my business elsewhere because that's not how you treat good clients.
            Read 1 More Customer Review

            Local BBB

            BBB of Greater Maryland

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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