Business ProfileforSECU Credit Union, Inc.

Last April 2022, SECU asked me for HOI declaration page from my insurance company for 2 of houses. One in Glen Burnie and another one in Severna Park MD. I sent both house's declaration page through secure email to them. I continued to receive a letter saying "they needed my declaration page" which I kept on sending to them. At one point, a lady stayed on the line to ensure that their line received the documents they needed. At the end of that same conversation, they confirmed that they received the insurance documents for both houses. A month or two after that, my insurance company send me a letter saying that they did not receive any payment of insurance for my house in Glen Burnie. I called SECU again and told them about the problem, "my insurance company did not receive the HOI payment for the house in GB". After that call, I thought it was all taken care of, I was totally wrong. My insurance company cancelled the HOI for the house in BG because they did not receive payment and SECU continued to send me a letter saying that because I failed to provide them HOI declaration page, they will put in place their own insurance company. It made me baffled, "why will they put in their own insurance when I literally send them my insurance information for at least 4 times?" After I made a phone call and complained about the problem, they refunded me back the money they used for the insurance they wanted to use. They increased my ESCROW from about 600 to $1200 because of the adjustments they have done. So, I thought it's all taken care of. Yesterday, March 25th, 2024 (2 years after), I called my insurance company just to check if both my houses are covered and they said, NO the GB house has been cancelled since May of 2022 because they have not received a penny for insurance payment for the house. After I heard that, I was just totally mind blown, what is SECU doing? My house was not insured for two friking years and there were people living in the house without any insurance and they were escrowing my bank every month?! I was mad and pissed beyond measure. I have tried everything to find an insurance company that can provide insurance for the house but because it had NO record of insurance for almost 2 years, the lowest insurance payment I can have is about 3125.00 for 12 months. So, from 1900 premium for 12 months, it went up to 3125.00 because the home was not insured for over a year. The experience with SECU was a nightmare. They need to do better with efficiently and effectively handling documents pertaining to mortgages and insurance policies and ensuring that members are well informed about their accounts especially mortgages.