Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Rob's Truck & Auto Repair, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRob's Truck & Auto Repair, Inc.

    Auto Repairs
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/27/2012

    Years in Business: 31

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company provides complete auto & truck maintenance facility services, repairs and maintenance for a diverse range of gas & diesel vehicles.

    Products & Services

    This company offers car and truck repair, foreign and domestic and trucks up to two (2) tons.

    Business Details

    Location of This Business
    7 W George St, Westminster, MD 21157-6453
    BBB File Opened:
    12/20/2011
    Years in Business:
    31
    Business Started:
    1/1/1993
    Business Incorporated:
    10/30/2009
    Accredited Since:
    6/27/2012
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:30 PM
    T:
    8:00 AM - 5:30 PM
    W:
    8:00 AM - 5:30 PM
    Th:
    8:00 AM - 5:30 PM
    F:
    8:00 AM - 5:30 PM
    Business Management
    • Mr. Rob McDonnell, Owner
    Contact Information

    Principal

    • Mr. Rob McDonnell, Owner

    Customer Contact

    • Mr. Rob McDonnell, Owner
    Additional Contact Information

    Fax Numbers

    • (410) 871-4801
      Primary Fax

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bob B

    1 star

    08/29/2024

    They robbed us. 485 dollar for 5 min tow and 365 for disposal fee of 10 gallon. Took advantage of a girl. It is sad.

    Rob's Truck & Auto Repair, Inc. Response

    08/30/2024

    To start off with customers truck is 10 feet tall from ground to top, my first tow company (******** ******) has flat beds and they are 4 feet from the ground to the bed. This would put him over the 13' 6" max height allowable Federal Law. There Wrecker and 2 other companies Wreckers were all down for repairs at this time. (Wrecker pick up from frame on one end and tow). The only people available at this time were ******** ****** and there trucks are large rigs. They are based approx 13 miles from the shop and his truck was 6 miles past here. Large trucks take longer to maneuver. The Lady that we were in contact with was told that the keys were in the back of truck in a box. Driver called and went thru several boxes and no keys. She tried several times to get ahold of driver and it took a 1/2 hour before keys were found in front of enclosed box next to hay bale. This would have helped in time if we were informed. Tow truck on the clock whole time. We have a 10 % mark up for this type work. Industry standard Also his contaminated fuel was 20 gallon and at $18.75 a gallon to properly dispose of waste. The 10 gallons he is referring to is what we put back in as clean fuel from gas station. All this was approved prior and also informed her of situation about Tow. There wasn't anything done wrong and without prior approval. He said a lot of things here and had to have the police escort him away. He called her and she verified that all was discussed and she again said it was authorized and when this was first talked about she had to call someone to get ok. I would assume it was him. They put DIesel fuel in a gas truck. Any further questions please contact

    Rob's Truck & Auto Repair, Inc. Response

    08/30/2024

    I am referring to her as the Lady that first called and had constant contact with for whole repair. This gentleman did not show up to pick up truck 2 days after repair and said he had a truck to tow with, but he didn't. Also this truck was blocking fuel pumps at the 7-11 and have pictures. Also suggest looking up ******** ****** and on home page is the truck that picked up his truck. we had no control of what was available for trucks at this time and the earliest was Thursday 8/29 and the date of request was Monday 8/26 according to ****** ****** in the area. Anything further please contact

    Local BBB

    BBB of Greater Maryland

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.