2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Janis F
1 star09/20/2023
This site allows 3rd party vendors to sell on their site as well, and they are scammers. The jewelry company they allow to sell on there is selling ******** fakes, and propertyroom.com won't stop them. You think you are buying from police but it's some lady in a condo in PA selling plastic.
PropertyRoom.com, Inc. Response
09/22/2023
PropertyRoom.com has been in business for over 20 years and in addition to the 4000+ police and government agencies the Company is partnered with, there are select third party merchants that also list on the site. These merchants go through an extensive vetting process before being allowed to sell on PropertyRoom.com. The third party merchant in question has been in partnership with PropertyRoom.com for over 10 years and the Company as well as the merchant stands behind the products 100%
For more information, please reference the Company About article: **************************************************Review from Alexander E K
1 star02/17/2023
I purchased some Gems that was on auction from One of Propertyrooms sellers *** ******* *******, which was advertising authentic, untouched Gemstones, which I found out to Be Fakes, so I had asked Propertyroom to Assist Me with this Fraudulent sale, with a few back & forth emails, the seller finally agrees to my return but now is charging me a 15% return fee & no refund for shipping these fake gems Back, their decision in helping Me with this Illegal sale is to take more money illegally.PropertyRoom.com, Inc. Response
02/23/2023
The complainant (buyer) has provided no proof to substantiate such claims. The sale was in no way illegal and the buyer received exactly what was ordered. The merchant seller is not in the business of selling "fake" stones. The return is being handled as a discretionary return in which shipping is not refunded and a 15% restocking fee applies. The merchant and PropertyRoom.com Inc is under no obligation to accept such discretionary returns. If the buyer wants a refund then they must return the product as instructed. The policy pertaining to discretionary returns can be found at: https://help.propertyroom.com/support/solutions/articles/44001804820-your-responsibility
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