Customer ReviewsforSIRVA Canada LP

Ottawa, Ontario to Saskatoon, Saskatchewan. The nightmare of all moves! Original Booking Agent: **** **** ****** * ******** ****** ******* without Consent or Authorization, placed the contents destined for Direct Delivery to Saskatoon in their Dorval, Quebec Storage Facility, for the better part of a month. Upon arrival in Saskatoon, it was immediately evident the contents had been mishandled, resulting in significant damages. Sirva Worldwide Relocation & Moving, ***** *** *** *** ********, Alberta were assigned to process the Damage Claim. A Silva representative did not attend to inspect the damages. No assistance was given in organizing repairs, replacement & cleaning. Covid, was conveniently used as the reason. The Edmonton Adjuster made a low ball "All- Inclusive" Offer. The Offer was inadequate to even cover the cost to replace Custom frames for art, leaving no money for refinishing, cleaning & replacement. The Offer was countered, to which the Adjuster responded with a LOWER Offer than her first. An approach best described as despicable. A year later I await compensation for the different between the Adjuster's 1st & 2nd. Offer. Impartiality did not prevail in the management of this Damage Claim. There have been many Long Distance moves throughout my career & never have I experience such lack of integrity & respect. Strongly advise again using **** **** ****** * ******** ******* ******* Sirva Worldwide Relocations Edmonton and their Associates.

Dear Ms. M****. We are sorry you felt your claim was not addressed to your expectation and needed to lodge a complaint with the Better Business Bureau in regards to your move from Ottawa to Saskatoon. I can confirm that your goods were indeed brought to a staging warehouse furtherance SK and while this method of routing and dispatching may seem absurd to you, it is common practice in all segments of transportation to consolidate goods for shipping. We do apologize that your personal effects arrived to you 5 days past the last day of the delivery window of October 8 to 21 that was given to you. In regards to the inspection of your damaged goods, we partner up with certified technicians across the country for their expertise in this function and dispatch them as required. Lump sum settlements are common practice in the moving industry and many customer rather take this option that is quick and more convenient while other customer prefer itemized settlements; the latter one is much more time-consuming and requires multiple visits of technicians to people's homes which is not always welcomed, especially during these times. Lastly, below are the details of your settlement which clearly shows that we do not cover owner packed items, this applies to all movers and is per the Conditions of Carriage that appear at the back of your bill of lading and are written by government bodies, not by us the carrier. Queen Anne chair - $ 150.00 - cost of repair NYC Framed Water Color - Packed By Owner - no coverage Original Water color by Czech Artist - Packed By Owner - no coverage Framed Water Colors - Packed By Owner - no coverage Framed Print - Packed By Owner - no coverage Italian Framed Mirror - Packed By Owner - no coverage Metal End Table Frame - $ 80.00 appearance allowance and replacement of bumper Custom Walnut Side Table - $ 200.00 - cost of repair Glass top for Entertainment Cabinet - $ 70.00 - as claimed Sofa Chair - $ 200.00 - cost of repair Sofa - $ 200.00 - cost of repair Round Table - $ 250.00 - cost of repair Dinning Chair - $ 80.00 - to have cleaned Entertainment Cabinet - $ 200.00 - cost of repair Queen Latex Mattress - $ 250.00 - cost of steam clean Framed Antique Photo - Packed By Owner - no coverage Sofa Cushions - $ 150.00 - cost of steam clean Plastic Container with Blue Lid - $ 20.00 - as claimed Plastic Container with White Lid - $ 15.00 - as claimed Clear Plastic Container & Lid - $ 114.00 - as claimed Once again, we apologize that you had a bad experience using our company. Respectfully, SIRVA Canada LP

SIRVA Canada, Thank you for your reply. The reply failed to acknowledge the outstanding compensation balance of $751.00 yet to be paid by SIRVA. The Sirva Adjuster, Sirva Worldwide Relocation & Moving, Edmonton, Alberta, made an All-Inclusive Offer of $2630.00. The cheque received from SIRVA ,dated March 24, 2021, was in the amount of $1879.00 not $2630.00. The $2630.00 amount does not cover the cost of damages caused by the lack of care and respect for contents entrusted to **** **** ****** * ******** ****** ******. The expectation remains, SIRVA will honor the All-Inclusive SIRVA Offer of $2630.00. Please proceed with paying the remaining balance $751.00, owed to the claimant and supported with pictures and outlined in the November 2020 Damage Claim Form, identified as Registration # ********* *