3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Chad R
1 star04/06/2024
We were forced to use International Bancard through a software provider, Phorest. When Phorest switched processors to Stripe in October 2023 International Bancard continued to charge us $19.95/month for one service that wasn't used and $16.90 for another service that wasn't used. In total we were charged $223.58. When we called them they investigated and verbalized that there would be an refund. However, when we didn't see a refund, we called back and management apparently denied the request. I would estimate this company made $10,000+ in service charges and credit card processing fees over the several years we were a customer. And then to get greedy over $223.58 is a pretty wild. I've never had a customer support experience that after-the-fact denied a request. Pretty uncommon (and shady) business practice.Review from Kathy S
1 star11/02/2023
Charged $169 fee that I was not informed about. When I called they stated they put a notice of the fee on the August statementnope, not a single notice in the August, September or October statement. The representative said it was for infrastructure and upgrades but could not answer other questions. She stated she was trying to get an answer and she would be sending out an email when she did. Dont use this company! They charged this fee to 3 other business owners I know use them and they all confirmed they were also never notified by Bancard.Review from Elaine N
1 star08/08/2023
I have contacted this company to requested service and I havent received any help. I asked them to set us up a credit card machine and after 10 days I have received no help. I have reach out to them multiple times and have received little to no help. If you want any fast service I do not recommend this company. This company kept telling me they will help tomorrow but every time I asked they would just keep pushing it off to the next day.
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