Business ProfileforFord Motor Company / Consumer Affairs

In 9/2022, we took our 2019 Lincoln Navigator with approx 49k miles to Empire Lincoln in ********, ** for a shutter in what appears to be in the transmission upon acceleration. Per the dealer, the instructions from Lincoln Motor Company was to reset something in the computer, reset the driver learning and drive the vehicle for about **** miles. ***** in August 2023, we returned the vehicle with approx 60k miles to Empire for the exact same shutter. *****, per the dealer, the instructions from Lincoln Motor Company was to reset something in the computer, reset the driver learning and drive the vehicle for about **** miles. We were instructed to return the vehicle to the dealer prior to 70k miles (even if we had to tow it there). On 12/8/2023 (vehicle had approx. ****** miles) I called Empire and made an appt for 1/8/2024 the next available appt for the dealer and my wife to travel the hour to drop the vehicle off for a loaner. However, this is our family vehicle and we were on a trip out of town when the mileage crossed 70k. We took the vehicle to Empire yesterday with a mileage of ****** and were told there was nothing they could do for the car under warranty since it was passed ******. I have called Lincoln Motor Company and they have refused to do any warranty work although the problem was identified and reported to them prior to the bumper-to-bumper warranty running out at ****** miles and again identified and reported to them prior to the powertrain warranty ran out at ******. I asked for a manager to call me. ************************* ************ returned my call today (1/9/24). We talked for approx. 29 mins for him to repeatedly tell me Lincoln would not be repairing my vehicle at their cost. He said I would not hear back from anyone. I asked for his supervisors name and he said it was ***************************** but she was not client-based and would not be returning my phone call. We were told by Empire that our vehicles transmission would be need to be torn down and the potential cost to us would be $5,000. I am asking for my transmission to be repaired/replaced at Lincolns cost.