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          Evolve has 1 locations, listed below.

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            Business ProfileforEvolve

            Vacation Rentals
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.24/5stars

            Average of 1,240 Customer Reviews

            Customer Complaints

            197 complaints closed in last 3 years

            70 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/21/2017

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Evolve offer vacation and cabin rentals.

            Products & Services

            Vacation Rental

            Business Details

            BBB File Opened:
            1/23/2015
            Years in Business:
            13
            Business Started:
            11/15/2010
            Business Started Locally:
            2/8/2013
            Business Incorporated:
            2/8/2013
            Accredited Since:
            6/21/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Evolve Vacation Rental
            • Evolve Vacation Rental Network, Inc.
            Hours of Operation

            Primary

            M:
            7:00 AM - 9:00 PM
            T:
            7:00 AM - 9:00 PM
            W:
            7:00 AM - 9:00 PM
            Th:
            7:00 AM - 9:00 PM
            F:
            7:00 AM - 9:00 PM
            Sa:
            7:00 AM - 9:00 PM
            Su:
            7:00 AM - 9:00 PM
            Business Management
            • Mr. Brian Becker, Senior Vice President
            • Ms. Ashley Stout, Manager of Public Relations
            • Brian Egan, Co-Founder
            • Adam Sherry, Co-Founder
            Contact Information

            Principal

            • Mr. Brian Becker, Senior Vice President
            • Ms. Ashley Stout, Manager of Public Relations

            Customer Contact

            • Mr. Brian Becker, Senior Vice President
            • Ms. Ashley Stout, Manager of Public Relations

            Customer Complaints

            197 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/04/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Date of charge: 02/21/24 I signed up with Evolve Vacation Rentals to rent my house out the beginning of 2023. The property was sold in Sept 2023 and I called them to it have removed from any future listings. I was surprised to see a home booking alert come through on 02/01/24. I immediately emailed them to inform them of the mistake and let them know the home should have been removed from any rental availability. I received no response, so additionally called and spoke with a service ********** apologized and said they would remove the listing from their site and cancel the upcoming rental reservation. They said there would be a charge for the cancellation, and I refused, referencing that the listing should have been removed and that was their mistake. They said they would try to waive the charge and then I see it show up on my credit card 3 weeks later on 02/21/24. This charge needs to be refunded as there is no fault on my part.
            Read More

            Customer Reviews

            1,240 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Cindy D

            03/05/2024

            Originally booked rental through VRBO. All of a sudden we are dealing with evolve. No notification was given that this was handed off to evolve. We were charged extra fees that evolve now says, and claims was extra insurance. We originally understood that it was a deposit which now again, they claim was extra insurance and we do not get it refunded. This is in the amount of 800+ dollars. Although our landlord was super, the service with evolve was terrible.awful customer service, condescending, and very hard to get a hold of. Beware if you are renting through VRBO. If they handoff to evolve, cancel as soon as you can!

            Local BBB

            BBB Great West + Pacific

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