BBB Accredited Business Profile



(303) 963-7200


18 years in business
14023 Denver West Pkwy Bldg 64
Lakewood, CO 80401-3253
Additional Phone Numbers
  • (877) 699-4736
  • (303) 963-7773
  • (303) 963-8798
  • (303) 963-8028
  • (303) 963-8049
BBB File Opened: 04/28/2000
Business Started: 02/26/1999
Business Started Locally: 02/26/1999
Business Incorporated: 02/26/1999 in DE
Type of Entity
Business Management
  • Mr. Matt Zurcher, SVP, Operations
  • Mr. Sean Miller, Director - Customer Care
Business Category
  • Referral - Contractor
Alternate Business Names
BBB accredited business


Pattern of Complaint

BBB files indicate that this business has a pattern of complaints from their Home Improvement Pros concerning the consumer leads provided by Home Advisor. Complainants state that the leads they are paying for are often duplicate or invalid and that when they signed up with HomeAdvisor they were told they would not be charged for any leads until the consumer hired them.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for HomeAdvisor include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.




Customer Review Rating:


Composite Score: