Business ProfileforXero Shoes
At-a-glance
Customer Complaints
15 complaints closed in last 3 years
7 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 320 Interlocken Pkwy Ste 100, Broomfield, CO 80021-3475
- BBB File Opened:
- 2/21/2011
- Years in Business:
- 14
- Business Started:
- 1/20/2010
- Business Started Locally:
- 1/20/2010
- Business Incorporated:
- 11/16/2011
- Accredited Since:
- 2/28/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- InvisibleShoe.com
- Feel the World, Inc.
- Business Management
- Mr. Steven Sashen, CEO
- Ms. Lena Phoenix, Vice President
- Contact Information
Principal
- Ms. Lena Phoenix, Vice President
Customer Contact
- Ms. Lena Phoenix, Vice President
Customer Complaints
15 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Customer Reviews
11 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sandi E
09/16/2024
Xero Shoes Response
09/18/2024
Hi *****,
Thank you for bringing your concern to our attention through the BBB. I'm truly sorry for the trouble you've had with your Phoenix shoes and any frustration this has caused.
It looks like youve already been in touch with our support team, and I see we've been communicating. We also offer phone support, but I completely understand that with the time difference, it may have been difficult to reach us during business hours.
Since youre outside the **, Im sorry to hear the shoes didnt fit quite right. While we do our best with making everything true to size, sometimes the fit isn't always guaranteed. In cases like this, we usually suggest removing the insole, which sometimes makes a big difference in the fit.
At this time, our system isnt set up to provide prepaid return labels for international orders. Please know that were diligently working on improving this process to make returns easier for our international customers.
Moving forward, it sounds like youre deciding between an exchange or a return. If you decide to return the shoes, while we cant cover the shipping cost for returns, wed be happy to issue you a full refund once we receive the shoes for the inconvenience caused or help with that exchange process.
Should you have any further questions, please feel free to reach out through our support team directly, and we have also reached out as well with some resolutions for you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.