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Find a Location

WideOpenWest Finance, LLC has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforWideOpenWest Finance, LLC

    Cable TV
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.07/5stars

    Average of 138 Customer Reviews

    Customer Complaints

    599 complaints closed in last 3 years

    208 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/9/2020

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    Internet Providers

    Business Details

    This is a multi-location business.

    Find a Location

    WideOpenWest Finance, LLC has 26 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      7887 E Belleview Ave Ste 1000, Englewood, CO 80111-6007
      BBB File Opened:
      6/4/2001
      Years in Business:
      24
      Business Started:
      12/23/1999
      Business Started Locally:
      12/23/1999
      Business Incorporated:
      12/23/1999
      Accredited Since:
      9/9/2020
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • WideOpenWest
      Business Management
      • Ms. Leslie Brinson, Supervisor
      • Ms. Amy Bell, Marketing Manager
      Contact Information

      Customer Contact

      • Ms. Leslie Brinson, Supervisor
      Additional Contact Information

      Fax Numbers

      • (888) 268-5859
        Primary Fax

      Phone Numbers

      Customer Complaints

      599 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/02/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      For the past 2 months now, I've been receiving weekly mailers to my physical mailbox. I've also had advertising notices left at my door, making me a target for thieves. I'm asking that WOW! remove my address from their marketing list immediately. I have no interest in using their internet services nor do I wish to be bothered by advertising tactics from their company.I have already tried to opt out via email on 03/08/24 as well as calling customer support on ********. A representative kept me on the phone for 30 minutes and told me that they were filling out an opt-out request form. This only resulted in more mail being sent to me, followed by a sales rep named ******************* being dispatched to my house that very same day. I then tried to use the wowway.com help chat only to be told they couldn't help me unless I had an active account with them.An opt-out letter was also mailed out on 04/22/24 to the return address **************************************. However, I'm still receiving these junk mailers as of 05/02/24. I will pursue legal action if their company continues to harass me, as I will not be pressured into using their services. Let this be seen as my final written request before taking further action.This will now be looked at as trespassing and not just a nuisance as I have requested numerous times for this contact to cease.*****************************************,CURRENT RESIDENT *****************************************************************************
      Read More

      Customer Reviews

      138 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brandon H

      2 stars

      04/17/2024

      I've never opened a complaint like this before, but I've also never been deliberately misled by a company before.Last year, I saw competitors were moving into my area offering a good deal. I also received a flyer from WOW offering new customers gift cards for getting gigabit internet. I called WOW to cancel my service, as the other offers were competitive.The *** at the time told me that I could get the new customer bonus of a gift card if I upgraded my internet to gigabit. Sounded like a good deal at the time.I noticed I still hadn't received any email about the gift card, so I contacted WOW to get more information. I was simply told that they don't offer the promo bonuses to existing customers, and the *** at the beginning must have been mistaken. Sounds like their retention department is willing to extend offers that their company can't actually extend. The internet itself is fine, but I feel deliberately misled to keep me as a customer.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

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