Business ProfileforGeneral Awnings

On August 6th 2019 I purchased a motorized awning from General Awning for $1852.00, it was installed by a professional awning/siding company. In early 2023 I noticed that the white metal hardware that had been powder coated was starting to rust and the powder coating was "flaking off" in large pieces on to my papered deck. Knowing I have a 5 year warranty on this awning I reached out to General Awning, I took photos of the powder coating pieces that had fallen to the ground as well as the rusted bar that is now a huge eyesore. Additionally, the rust is now staining my white trim on my home which now will need to be repainted.I sent an email to the customer service manager named **** and here was his response to me and I quote him."Thank you for the additional information. We understand your concerns, but unfortunately, this type of product is susceptible to rusting, especially in humid climates such as *********."What I find amusing is that this is a shade company selling to customers in the south where all of the climates are considered "humid climates". I reached out to the customer service department at Sun Setter (a competitor) and was told that they would cover that with a replacement at no cost to me but they have never had a powder coating "flaking issue" because of their backing process. My recommendation is that if you live where there are "humid climates" which at this time is 75% of the *** experiencing record heat and humid conditions you might avoid General Awning and buy from Sun Setter.