Business ProfileforEvernest

A work order was submitted on 3/31/24 regarding the ** unit no longer cooling the home & the need for the issue to be resolved asap due to having an asthmatic child who is also in the peak season of his allergy triggers in the home. The temp in the home has not fallen below 77F. On 4/1/24 a call was made to the company & a voicemail left. There is absolutely no way to speak w/ anyone directly at this company to address the issues/concerns had by tenants. There has been no follow up or response to this issue as of yet. I called again this morning, 4/2/24, to both leave a message & request a text message to communicate through. I received an automated text message at 6:31am & responded at 6:32am, I have not gotten a response since that ********* is now 8:30am. This issue is triggering my child's asthma & causing breathing problems in his ******************* We have purchased additional fans to possibly aid in cooling the home down but nothing is working as the ******* heat is hard to fight against. Our next step is to get a hotel room until this can be resolved or someone can return our calls for a follow up to prevent my child from having a health crisis by going into a full blown asthma attack. We need this issue resolved immediately!