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          Blue Cross And Blue Shield Of Alabama has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileBlue Cross And Blue Shield Of Alabama

            Health Insurance
            BBB accredited business

            Contact Information

            450 Riverchase Pkwy E

            Hoover, AL 35244-2858

            Get Directions
            Visit Website
            (205) 220-2100

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            Customer Reviews

            1.33/5

            Average of 24 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            51 complaints closed in last 3 years

            14 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/1/1956

            Years in Business: 88

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Based on information provided, this company offers medical health insurance plans.

            Business Details

            Location of This Business
            450 Riverchase Pkwy E, Hoover, AL 35244-2858
            BBB File Opened:
            4/1/1956
            Years in Business:
            88
            Business Started:
            1/1/1936
            Business Started Locally:
            1/1/1936
            Business Incorporated:
            1/1/1929
            Accredited Since:
            6/1/1956
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • BCBS
            Business Management
            • Ms. Latreta Pearson, Operations Manager
            • Ms. Kenya Williams, Call Center Manager
            • Mr. Tim Vines, President/CEO
            • Ms. Tamika Hood, Customer Service Manager
            • Ms. Romelia Myers, Executive Manager
            • Mr. Tyler Williams, Vice President of Sales
            Contact Information

            Principal

            • Mr. Tim Vines, President/CEO

            Customer Contact

            • Ms. Latreta Pearson, Operations Manager
            • Ms. Romelia Myers, Executive Manager
            • Mr. Tyler Williams, Vice President of Sales
            Additional Contact Information

            Fax Numbers

            • (205) 220-7396
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            51 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/22/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I have acupuncture benefits with my plan and they refuse to pay the bills from August of last year until now. They have paid some but not all claiming there was no proof other pain management failed before this. I have submitted this information multiple times and so has the provider. My provider submits it with each claim now and they still have every thing in a pending status for months and refuse to give me updates and pay them. This held up my care for months leaving me in agonizing pain. This is inhumane. Any other provider they pay within days but have tried to find any way to not pay this when it is a covered service. I'm tired of getting the run around and people refusing to respond. This mistreatment needs to be addressed by upper management immediately and the provider paid. This is stressing me out even more as a cancer patient which is affecting my health in a negative way. If it isn't paid immediately I will take legal action for the additional pain and suffering I have had to endure the last year during this ordeal. I shouldn't suffer because you are not paying out for benefits I'm entitled to for the insurance I'm paying monthly for.
            Read More
            Read 50 More Complaints

            Customer Reviews

            24 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Carolina Y

            04/26/2024

            My employer is located in Alabama and I (thankfully) live in the state of ********. Unfortunately I have a mass inside my breast and I need an MRI to make sure I don't have cancer. BCBS denied the preauthorization and denied coverage. In the state of Maryland MRIS for breast cancer detection are supposed to be covered 100%. But BCBS of Alabama said they don't have to obey Maryland law but they don't have any issues taking my money as a resident of ********. This is not a frivolous test. The breast specialist ordered because they need to know if i indeed have cancer. BCBS OF alabama DOES NOT CARE. It is hurdle after hurdle after hurdle. If my diagnosis and treatment are delayed it will be their fault. They do not care about cancer or potential cancer patients. I have paid the premiums for 5 years and didn't use their services at all because of the pandemic. Now that I need one test for cancer they are denying it and charging me for it. Shame on this company. also their customer service representatives are the most callous, cruel and malicious people I have dealt with in a health insurance situation. Please if you are a woman find another insurer. this people purpose is to delay your treatment.

            Blue Cross And Blue Shield Of Alabama Response

            04/30/2024

            April 30, 2023 ************** X** X** Dear **************: We are responding to your complaint concerning coverage for an MRI. According to the guidelines of your employer's contract, Pet Scans, CT Scans, MRIs, CCTAs and CCTs require precertification and/or prior authorization. If no precertification and/or prior authorization is obtained, no benefits are available. Precertification for these service(s) is handled by your provider in ProviderAccess or by calling **************. This information is located in your employer's benefit booklet on page 16. A customer service representative advised your provider of this group requirement on April 25, 2024. A customer service representative also advised you on April 29, 2024, that at this time, we have not received a request for an MRI and offered to call the provider for you. We regret that you are not please with your group's benefits, however we must follow the guidelines of the contract.Sincerely, ****************
            Read 23 More Customer Reviews

            Local BBB

            BBB Serving Central & South Alabama

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