Business ProfileforHollywood Imports, Inc.

I purchased a 2017 Infiniti QX60 at the end of July 2023. I drove the the vehicle about 2 months before we notice a noise and the check engine light would come on but then it would also go back off. I wasn't really sure what was going on so I first went to my local Autozone shop and let them hooked it up to their machine to see what the issue might have been. They said it seem to be that I needed a spark plug replaced. A couple weeks later I took the vehicle to my mechanic because it was also then time for a oil change as well. He informed me that the car seem to have caked up sluggish old oil.....however, he proceeded to finish up the oil change and clean up what he could. The car was then sent to ********************** where I was informed that because of poor maintenance that the timing was the issue due to the sluggish oil getting in that area and not only that BUT ALSO it seemed to have gotten even deeper INTO THE ENGINE and the ENTIRE ENGINE WILL HAVE TO BE REPLACE. I have since then been working EVERYDAY to get this issue resolved between my warranty AND HOLLYWOOD IMPORTS and NEITHER are even trying to work with me AT ALL. I am a active mother of 3 small children all under the age of 10, I commute to and from work daily and I am Now Car-Less and stuck paying for a vehicle that is NOT DRIVABLE. I've been STRESSED OUT for the past WEEK NOW and this company- HOLLYWOOD IMPORTS could careLESS.....I did try reaching out to them but was told that they had completed a full inspection on the car prior to my purchase and there was nothing wrong with it when they sold it to me and that I needed to take it up with the warranty company. Eventhough, I have been given clear FACTS FROM not one BUT TWO license machanics/ technicians that the damage done to my vehicle could NOT have been done within the short amount of time I've had the *** and STILL they are refusing to do ANYTHING!!!!