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Find a Location

Palmer's Airport Hyundai has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforPalmer's Airport Hyundai

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/30/2004

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Based on information provided, this company offers the sale and service of new and used vehicles.

    Business Details

    Location of This Business
    7680 Airport Blvd, Mobile, AL 36608-5004
    BBB File Opened:
    8/1/2007
    Years in Business:
    16
    Business Started:
    8/1/2007
    Business Started Locally:
    9/18/2003
    Business Incorporated:
    5/10/2007
    Accredited Since:
    1/30/2004
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 020114300 for this business, issued by Alabama Department of Revenue. The expiration date of this license is 9/30/2024.

    These agencies may include:

    Alabama Department of Revenue

    50 N Ripley St

    Montgomery AL 36130

    (334) 242-1170

    https://revenue.alabama.gov/index.cfm

    Type of Entity:
    Corporation
    Alternate Business Name
    • Palmer Car Companies, Inc.
    Business Management
    • Ms. Leslie Freitas, Controller
    • Mr. Tim Lee, General Manager
    Contact Information

    Principal

    • Mr. Keith Palmer, President

    Customer Contact

    • Mr. Keith Palmer, President
    • Ms. Leslie Freitas, Controller
    • Mr. Tim Lee, General Manager
    Additional Contact Information

    Fax Numbers

    • (251) 338-1524
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/13/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    We bought a 2022 Santa **** with 10k miles on it. Bought all the warranties as well. We bought it the last day of October. In mid March on interstate it decelerated. RPM's would rev. ** was a miracle I did not cause a major accident. Was able to pull off the side of the road. Called Palmer described the problem, and they said they never heard of that happening before, and no appointments available for at least 3 weeks. Was able to re engage and limp home. Took it to *********************** as it was closer and they could look at it sooner. After a well there we were told they could not find any issues. Two weeks later April 13th same scenario on the interstate again, but this time would not re engage. Called Palmer told them I was sending the vehicle back via AAA from the side of the interstate in ******, *******. Went to Palmers the next day to discuss. Told them we did not want the vehicle as we did not feel safe, and we asked them to buy it back but instead they tried to upsell us to another vehicle that would increase our payment by 20%. Next day we were told they knew what the problem was and we would have the vehicle back the following Tues which turned into 2 months with no vehicle. I had to rent 3 vehicles because I travel for work, and they did not give me a loaner until May 12th. The loaner came with mileage stipulations which limited my use adding more complications. Again we asked them to just pay it off and they refused and did not let me speak with the general manager or the owner. I was told they were not available that ***** (salesman )would talk to them and call us the next day. No communication whatsoever during this whole process. And still waiting for ***** to call. I do not feel safe in an unreliable vehicle as I am on the road every week for work. Please help!
    Read More

    Customer Reviews

    7 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Deborah K

    1 star

    01/19/2024

    I recommend NOT buy a vehicle from this company. I PURCHASED A 2013 Santa Fe Sport from my niece and had it about a year when the motor went out. It was one of the vehicles that there was a recall on for the motor having metal particles in engine that tore up the motor. they kept my vehicle for almost a year and when I got it back the ac did not work and the door latches were showing the doors not shutting. I took it back and they wanted to charge me for this repair when it was fine until motor went out. I am done with this company and the ************** with same name and owners

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