Business ProfileforMercedes Benz Of Dothan

Do not under any circumstances trust these people with servicing your vehicle. Do not allow these people to repair your vehicle if it is in an accident, they will not do it in-house. They will send it off and have cut-rate work done and attempt to pass you the car back without even doublechecking that the separate collision center fixed all necessary items. I wanted to make sure that it was handled by the franchise dealership and done correctly with the open checkbook of my insurance, a claim was filed and they promptly sent the vehicle to a secondary location which performed substandard work and did not repair the vehicle correctly. Just squirt some paint on it and send it. The car had Air suspension problems when it went in and came back un-repaired and un-serviced. Upon receiving a completely filthy vehicle from their drop off driver, the dash was illuminated requiring a service B1 immediately that was not performed. The vehicle has been back there now for one month today. The insurance claim was reopened and there is an additional $12,000 worth of work to be completed on the car. I was promised the car back on July 8 as there was a parts hold with their parts sources that they insist on using, by the way, I can still have the same parts overnighted to me personally for tomorrow. I am now told as of today that the parts wont even be there until the 30th now I have been lied to dozens of times. Every single solitary person that I have spoken with and dealt with (all over the phone as I live 100 miles away and have never been in person to the dealership ) at Mercedes-Benz of Dothan has lied to me in some way shape or form. Do not under any circumstances trust them with your Mercedes or go anywhere near this dealership, unless obviously its a warranty claim, and you are local to them. They are wholly incompetent and do not represent the level of care and the quality of service that you would expense out of a franchise Mercedes-Benz store.