Business ProfileforVoyles CDJR Of Birmingham

I moved here from another state with my car in excellent working order. I chose this dealership due to location, not reputation. My bad! In December I took my jeep in for a brake job and, while it was there, they did a recall repair of some kind. As soon as it got warm, I noticed that my ** wasn't working. I called to take it in and they made me wait three weeks for an appointment. When I took for the appointment, they diagnosed the problem as a computer issue and replaced the whole computer, nav screen, etc. - even though I did not think this was correct. I argued but they said they were sure. They kept the car 5 weeks, without offering a loaner, and gave me a different reason why every time I called. I got the car back, paid the 1500 dollars, and the ** went out ten days later. I took it back and they kept it another two weeks, without any communication to me at all. I finally showed up and asked for my keys back. They tried to tell me it was completely unrelated and charge me again for the repair that was miraculously now done even though they had not contacted me. I protested and they sent out their schmoozer to try to calm me down. He threw everyone under the bus! He told me they had lied about the loaner not being available, had fired the person who did the first repair, that another tech, also no longer working for them, had broken my ** when they did the recall back in December - so sorry! But that even though he could not return my money for the computer replacement, they would not charge me for the second fix. And that the paperwork wasn't available, but he would email all that to me - and gave my keys back. Within three days, no ** and three engine lights appear on my dash. When I called again, even the schmoozer denied any responsibility and said any further repairs would be costly - not remedial. Wish I had never used the place! My jeep had never given me a moment's trouble until I let them replace brake pads. Beware.