Business ProfileforHomeServe USA Corp.

I purchased Home Serve Insurance initially December 14, 2018. On June 11, 2022, I had major water damage in the pipes up to the house. I called Home Serve immediately & they stated that I was not covered on the exterior of the house. On that same date, I added coverage to my policy for ALL plumbing, water heater, damage to electrical appliances, surge, & air conditioning, etc. I have NEVER filed a claim with Home Serve. I spoke with Home Serve January, 2024. I was told that reimbursement would happen, but I had to send them specific information, with documentation. I replied to all of Home Serve's requests on January 25, 2024. I called several times, was given told that if I was not contacted within 30 days, to call them back." I've been given the "run around" and so I requested to speak to a supervisor every time i called. Everyone I spoke with was very nice, and assured me that matters would be handled, and messages to Home Serve would be sent. Was NEVER told via correspondence that claim was denied. One person with whom I spoke was extremely rude & made uncaring, nonsensical statements about reimbursements, on March 14, 2024. she could not find documentation that I had spoken with Home Serve. Suddenly she said, "your claim has been denied." I indicated at that time that I would be seeking recourse from the Attorney General and Better Business Bureau. I again requested to speak with HER supervisor. NO ONE from Home Serve EVER called me in response to my many requests & email submissions. On April 17, 2024, called Home Serve, & was told that someone put in a denial to my claim as of March 14, 2024, the same day I spoke with the rude woman. I submitted the name of repair person, reason for needed repair, license#, address, phone#, etc, as requested. There are 11 accounts from which monthly premiums were deducted from our bank: $7.99 $12.99 $6.49 $5.49 $11.99 $3.99 $12.69 $13.99 $9.99 $6.99 $4.99 Total amount: $97.59. See attached documentation.